Jack Ryan Omila

• Acquired an experience of 12 years in Customer Service, Sales, Technical, Business to Business Support, Chat and Email Support, Admin, and Team Lead. • As well as more than 4 years as a part-time worker as a Bartender, Barista, Cook, Waiter, Cashier, and. • A self-starter with management and people skills with around 2 years of qualitative experience in handling teams and ensuring that the team members follow the company's guidelines and policies and support them on the front line. • An excellent planner with proven abilities in accelerating growth, generating customer loyalty levels, and serving customers effectively.

• Souci du détail
• Communication
• Service à la clientèle
• Analyse de données
• Saisie de données
• Visualisation de données
• Anglais
• Google Workspace
• Leadership
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Sens de l’organisation
• Résolution de problèmes
• Assurance qualité
• Collecte des exigences
• Travail d’équipe
• Gestion du temps

1. COMMUNICATION SERVICES REPRESENTATIVE

   Scarborough Health Network (SHN)

   févr. 2024 to Aujourd’hui

   Provide excellent customer service in delivering switchboard and locating services . Monitor alarm panels and initiating emergency codes and downtime procedures. Protect and promote patient’s right to privacy, confidentiality and dignity • Provide excellent customer service in delivering switchboard and locating services . • Monitor alarm panels and initiating emergency codes and downtime procedures. • Protect and promote patient’s right to privacy, confidentiality and dignity

2. OFFICE CLERK

   Raise Limited – Royal Bank of Canada

   août 2023 to nov. 2023

   Prepares report/s and updates them in the spreadsheet. Adheres to deadlines set by management. Answers phones, directs calls to appropriate individuals and prepares messages. Copies, sorts, and files records related to office activities, business transactions, and other matters. Prepares letters, memos, forms, and reports according to written or verbal instructions . • Prepares report/s and updates them in the spreadsheet. • Adheres to deadlines set by management. • Answers phones, directs calls to appropriate individuals and prepares messages. • Copies, sorts, and files records related to office activities, business transactions, and other matters. • Prepares letters, memos, forms, and reports according to written or verbal instructions .

3. AR COLLECTIONS REPRESENTATIVE

   HR Connects – Reliance Home Comfort

   févr. 2023 to juill. 2023

   Perform customer reconciliations monthly on all customer accounts. Provide internal and external auditors with documents and reconciliations as requested. Create Journal Entries and correction entries, as required. Review contracts, orders, and invoices to reconcile and resolve customer disputes. • Perform customer reconciliations monthly on all customer accounts. • Provide internal and external auditors with documents and reconciliations as requested. • Create Journal Entries and correction entries, as required. • Review contracts, orders, and invoices to reconcile and resolve customer disputes.

4. B2B CUSTOMER SERVICE REPRESENTATIVE

   AFNI Philippines Inc.

   sept. 2022 to nov. 2022

   Quezon City, Philippines

   Handle customer complaints by providing solutions, within a time limit to ensure the customer is satisfied. Learn to identify customer needs or desires to recommend the appropriate product or service. Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. • Handle customer complaints by providing solutions, within a time limit to ensure the customer is satisfied. • Learn to identify customer needs or desires to recommend the appropriate product or service. • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.

5. TEAM LEAD/ADMIN/CHAT&EMAIL SUPPORT

   PMS Primemost Marketing Services Inc

   avr. 2020 to juill. 2022

   Set clear team goals and KPIs. Delegate tasks and set project deadlines. Listen to team members’ feedback, resolve conflict. Oversee day-to-day teams' operation and performance. Create a healthy and motivating work environment and atmosphere. Send EOD Report to CEO. • Set clear team goals and KPIs. • Delegate tasks and set project deadlines. • Listen to team members’ feedback, resolve conflict • Oversee day-to-day teams' operation and performance. • Create a healthy and motivating work environment and atmosphere. • Send EOD Report to CEO.

6. B2B SUPPORT / TECHNICAL SUPPORT

   TASC Outsourcing, (LG M.E.A.)

   août 2016 to sept. 2019

   DUBAI, U.A.E.

   Handles (b2b) business-to-business inquiries from clients. Confidently conduct product training for new hires. Research and develop new methods for CIC troubleshooting procedures. Took inbound and outbound calls effectively. Processed service requests from end users. Handles product support for Consumer and Business customers. Send end-of-day report and does any work/task assigned by the Manager. • Handles (b2b) business-to-business inquiries from clients. • Confidently conduct product training for new hires. • Research and develop new methods for CIC troubleshooting procedures. • Took inbound and outbound calls effectively. • Processed service requests from end users. • Handles product support for Consumer and Business customers. • Send end-of-day report and does any work/task assigned by the Manager.

7. CSR / TECHNICAL SUPPORT REP.

   Ibex Global Solutions

   août 2014 to févr. 2016

   Davao City, Philippines

   Took sales inbound phone calls for an online flower shop. Processed payments bookings and orders over the phone. Entered and tracked sales orders procedures. Keep records of customer interactions, process customer accounts, and file documents. Take the extra mile to engage customers. Provide accurate, valid, and complete information by using the right methods/tools • Took sales inbound phone calls for an online flower shop. • Processed payments bookings and orders over the phone. • Entered and tracked sales orders procedures. • Keep records of customer interactions, process customer accounts, and file documents. • Take the extra mile to engage customers. • Provide accurate, valid, and complete information by using the right methods/tools

8. TECHNICAL SUPPORT REP.

   Teleperformance Philippines Inc.

   juin 2013 to juill. 2014

   Davao City

   Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Offer alternative solutions where appropriate with the objective of retaining customers’ and client’s business procedures. Identify and escalate priority issues per Client specifications. Follow up and make a scheduled call back to customers where necessary. • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. • Offer alternative solutions where appropriate with the objective of retaining customers’ and client’s business procedures. • Identify and escalate priority issues per Client specifications. • Follow up and make a scheduled call back to customers where necessary.

9. SENIOR CONSULTANT / (SME) SUBJECT MATTER EXPERT

   Sutherland Global Services Philippines Inc.

   oct. 2010 to avr. 2013

   Davao City

   Took inbound phone calls for sales and billing inquiries. Suggests packages that are suited to the customer’s needs. Processed payments over the phone. Drive internal and external teams to solve urgent customer issues. Support ramping new hires as needed. Does the work assign by the Team Manager or Account/Program Manager • Took inbound phone calls for sales and billing inquiries. • Suggests packages that are suited to the customer’s needs. • Processed payments over the phone. • Drive internal and external teams to solve urgent customer issues. • Support ramping new hires as needed. • Does the work assign by the Team Manager or Account/Program Manager

10. Barista, Bartender, Cook, Waiter, Cashier, Dishwasher

    C5 – CALLE CINCO BAR & RESTAURANT

    sept. 2006 to févr. 2010

    Provides a pleasant drinking experience to customers. Serves drinks while maintaining a clean and sanitary bar area. Prepares and maintains ingredients by following recipes. Preparing and serving hot and cold drinks such as coffee, tea artisan and specialty beverages. Cleaning and sanitizing work areas, utensils and equipment. Cleaning service and seating areas. Prepare all food items in a timely and hygienic manner. Assist the Head Cook in preparing and serving food items. Follow recipes and food presentation specifications as set by the management. Store food items and maintain the highest levels of sanitation and cleanliness • Provides a pleasant drinking experience to customers. • Serves drinks while maintaining a clean and sanitary bar area. • Prepares and maintains ingredients by following recipes. • Preparing and serving hot and cold drinks such as coffee, tea artisan and specialty beverages. • Cleaning and sanitizing work areas, utensils and equipment. • Cleaning service and seating areas. • Prepare all food items in a timely and hygienic manner. • Assist the Head Cook in preparing and serving food items. • Follow recipes and food presentation specifications as set by the management. • Store food items and maintain the highest levels of sanitation and cleanliness

1. University of Southeastern Philippines

   BACHELOR IN COMPUTER TECHNOLOGY, COMPUTER TECHNOLOGY

   2006 to 2010

2. Santa Ana National High School

   SECONDARY SCHOOL

   2000 to 2005