Jamie Roach

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

• Employee Data Record Keeping
• Employee scheduling
• Generating Reports
• Microsoft Office
• Office Administration
• Staffing Documentation Maintenance
• Understanding Customer Needs

1. Human Resources Team Lead

   Hospice Care Ottawa

   juill. 2024 to Aujourd’hui

   • Collaborate with management to identify the hiring needs and manage all aspects of the recruitment cycle • Guide and support staff training and professional development • Manage employee records within Humi (the internal HR system) • Ensure the completion and sign-off of all annual employee performance reviews • Collect all payroll related information for each pay period including timesheets, status changes, new hire information for the finance department • Benefits and Pension Plan administration • Provide guidance to staff and other members of the management team regarding the application of the collective agreement • Support payroll management and benefits administration as needed • Manage WSIB claims, and provide support with any accommodations and return to work process • Implement employee engagement and wellness initiatives • Keep up to date on and ensure compliance with all professional and legislated training • Respond to Human Resources inquiries with the most effective resolution • Attend job fairs and other events to increase awareness of Hospice Care Ottawa as a preferred employer within the community • Participate in Hospice Care Ottawa internal activities (e.g. Hike for Hospice, Volunteer Appreciation) • Participate in the Joint Health & Safety Committee and promote a wellness culture • Train, support and oversee members of the Scheduling Team

2. Human Resources and Scheduling Coordinator

   Hospice Care Ottawa

   mai 2022 to juill. 2024

   • Maintain staffing schedules on a day-to-day basis for accuracy, ensuring staffing quotas are accurate and documenting all changes at the time of occurrence • Prepare and distribute staffing schedules & vacation planners, while adhering to the specific collective agreement language and deadlines • Schedules replacement staff according to the collective agreement and HCO processes • Completes tracking of requests and responses for all vacation, absences (excused and unexcused) • Works with an interdisciplinary team to ensure appropriate staffing needs for rolling census • Provision of staffing reports on a regular basis and on request • Provides weekday Nurse On-Call support and is included in rotational Nurse On-Call roster for weekends and holidays • Collaborate with management to identify the hiring needs and manage all aspects of the recruitment cycle • Guide and support staff training and professional development • Manage employee records within Humi (the internal HR system) • Ensure the completion and sign-off of all annual employee performance reviews • Provide guidance to staff and other members of the management team regarding the application of the collective agreement • Support payroll management and benefits administration as needed • Manage WSIB claims, and provide support with any accommodations and return to work process • Implement employee engagement and wellness initiatives • Keep up to date on and ensure compliance with all professional and legislated training • Respond to Human Resources inquiries with the most effective resolution • Attend job fairs and other events to increase awareness of Hospice Care Ottawa as a preferred employer within the community • Participate in Hospice Care Ottawa internal activities (e.g. Hike for Hospice, Volunteer Appreciation) • Participate in the Joint Health & Safety Committee and promote a wellness culture • Train, support and oversee members of the Scheduling Team

3. Scheduling Clerk/Admin Assistant

   Youth Services Bureau of Ottawa

   juin 2020 to mai 2022

   • In accordance with the union agreement, prepare master schedule for each of the operational units within Youth Justice Services (including youth worker, control, kitchen, & transport) • In consultation with unit coordinators and Assistant Director prepare operational schedules • Ensure accurate & daily entry of changes into the bureau’s scheduling program • Contact casual or ERP employees to fill emergency shifts, in compliance with the collective agreement rules • Ensure fluency with and comply with terms & conditions of Collective Agreements • Prepare summaries or reports for Program Director or Director of Human Resources as requested • In conjunction with program coordinators schedule staff into training programs and arrange for backfill • Manages time and attendance data (ADP) to ensure accurate and timely payroll output for both full-time and part-time Youth Justice employees. • Maintains accuracy of vacation, sick, statutory holiday time-off banks, including ensuring employees have sufficient hours for requested leaves and making manual adjustments when banks are negative or adjustments to stat time accrual • Work closely with Human Resources to ensure that employee information and schedules are accurate • Schedule safety and fire inspections

4. Human Resources Assistant

   HR Ottawa Employee Services Inc formerly OLG Slots at Rideau Carleton

   août 2017 to mars 2020

   • Schedule staff to meet operational needs, while ensuring that schedules are posted in a timely fashion. Inputting schedule changes and forward any time or schedule conflicts and staffing availability issues to operations for resolution. Assisting in the annual vacation scheduling preference process • Responsible for the day-to-day management of all benefit plans, and for determining employee eligibility. Responsible for updating all benefits with suppliers and in Infinium for new hires, promotions, terminations and all other changes that may occur. • Provides administrative support to the Human Resources Department on a daily basis. This includes, but is not limited to answering phones, assisting internal and external guests, setting appointments, filing, preparing documents & paperwork, running reports, escorting candidates to appointments, & ensuring up to date information is available for our Team Members. • Manages property wardrobe system. This includes, but is not limited to, partner with wardrobe vendor to ensure all processes are followed accordingly. Measure and fit employees for department specific uniforms; Work with third party dry cleaning company to drop off and/or retrieve uniforms. • Answering general human resources inquires Providing information to employees on benefits, policies and procedures, recruitment, training and communications • Listening to concerns and questions and referring employees to the appropriate staff, department or outside organization Providing assistance with the completion of Human Resource forms, coding and data entry • Maintaining employee files and electronic files while providing administrative support to the HR team Assisting in recruitment, on-boarding, training, and employee relations programs Ensuring proper staffing levels by utilizing computer software applications to prepare the schedule & liaise with operating departments to ensure accuracy • Assist in the recruitment of position vacancies and development of recruitment materials. Completing pre-screening and reference checks of applicants. • Assist in the compliance of staff training by ensuring that all employees have completed mandatory training.

5. Customer Relations Supervisor

   OLG Slots at Rideau Carleton

   sept. 2009 to août 2017

   • Manage and plan accordingly for daily operations, establishing priorities for effective, smooth operation, maintain a positive work environment • Ensuring PSRs are adhering to corporate, departmental and site Policies and Procedures. Apply corrective counseling when needed. • Ensure customer inquiries are handled professionally and effectively. • Oversee motor coach programs, daily cash redemptions, complimentary meal vouchers and promotional items such as EZ Pay vouchers and gift cards. • Coordinate and execute promotions including planning and training of site staff. • Monitor the Winner’s Circle activities and ensuring that staff are meeting expectations. Implement employee training when and as needed. • Complete yearly performance reviews with staff. • Successfully complete tracking for corporate and departmental managers.

6. Dual Rate Player Services Lead

   OLG Slots at Rideau Carleton

   sept. 2007 to sept. 2009

   • Manage and plan accordingly for daily operations, establishing priorities for effective, smooth operation, maintain a positive work environment • Ensuring PSRs are adhering to corporate, departmental and site Policies and Procedures • Ensure customer inquiries are handled professionally and effectively • Oversee motor coach programs, daily cash redemptions, compliment meal vouchers and promotional items such as EZ Pay vouchers and cards. • Monitor the Winner’s Circle activities and ensuring that staff are meeting expectations. • Successfully complete tracking for corporate, departmental supervisors and managers.

7. Player Services Representative

   OLG Slots at Rideau Carleton

   sept. 2006 to sept. 2006

   • Providing excellent customer service • Winner Circle Member transactions, such as new member sign-ups back redemptions, and discretionary comps for the restaurant • Preparing vouchers for motor coaches and groups arriving • Greeting motor coaches and giving out vouchers for appropriate bus • Hosting slot tournaments and events for members • Helping out with promotions and events • Assisting Leads when required to do so • Reorganizing and keeping the Inventory room orderly and clean • Contributing to the monthly site newsletter

8. Slot Attendant

   OLG Slots at Rideau Carleton

   juin 2006 to sept. 2006

   • Providing excellent customer service • Paying out Jackpots • Filling machines when coins and paper are empty • Minor repairs to machines when required to do so • Received Smart Serve training • Keeping sections neat and clean

9. Supervisor/Keyholder

   Dollarama

   avr. 2003 to juin 2006

   • Shipping and receiving, including putting out freight, knowledge of merchandising, ordering and inventory • Training new staff. • Opening new stores including; hiring, training and store set up. • Preparing weekly schedules and confirming weekly payroll • Acting Manager when Manager and Assistant Manager were unable to

1. North Grenville District High School

   Ontario Secondary School Diploma

   1999

• Human Resources Management Certificate

  Algonquin College

• Professional Recruiter Accreditation Program

  Institute of Professional Management