Janelle J

Detail-oriented professional seeking a Customer Service or Administrative position. Brings experience in administrative support, customer service, data entry, financial documentation, email correspondence, client relationship management, and handling customer inquiries.

• Souci du détail
• Service à la clientèle
• Saisie de données
• Gestion du temps

1. Mortgage Agent Level 1

   Pegasus Lending Centre Inc.

   févr. 2024 to Aujourd’hui

2. Mortgage Agent

   Dominion Lending Centre

   juin 2022 to janv. 2024

   Lethbridge, AB

3. Customer Care

   Paladin Security

   janv. 2021 to mai 2023

   • Provided professional customer service and back-office administrative support to clients. • Responded to customer inquiries and concerns through email correspondence. • Compiled and documented customer complaints for review and resolution. • Completed data entry and maintained accurate customer information. • Processed and researched customer sales quotes. • Maintained professional communication when handling customer concerns.

4. Creditor Insurance Specialist

   RBC Insurance

   févr. 2019 to oct. 2019

   Mississauga, ON

   • Assisted clients with loan protection and home protection insurance products. • Responded to customer inquiries through high-volume inbound calls. • Educated customers on available insurance solutions and addressed concerns professionally. • Maintained accurate client information and handled confidential financial information. • Provided customer retention support while maintaining a high level of professionalism. • Demonstrated strong organization and communication while managing multiple client interactions.

5. Remote Concierge

   Stealth Monitoring / UCIT Online Security Services

   janv. 2017 to janv. 2019

   • Acted as the primary contact for property managers and customers when dealing with disputes. • Built relationships with residents of sites to enhance the ability to recognize potential issues and provide excellent customer service. • Demonstrated strong communication when handling customer concerns and challenging situations.

6. Condo Concierge

   Service Ontario

   janv. 2016 to janv. 2018

   • Greeted residents and guests as they entered the building. • Received packages for residents. • Helped protect the safety of residents by monitoring the premises. • Reported suspicious activity using incidents and daily reports.