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Détails du poste

Become a Superfly Zipline Wilderness Guide and lead thrilling adventures high above Whistler's breathtaking backcountry! Who We Are At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. The Opportunity We’re hiring a Zipline Guide to join our team at The Adventure Group, one of Whistler’s most iconic destinations for outdoor adventure, adrenaline-filled experiences, and breathtaking views. If you’re passionate about outdoor lifestyle, delivering exceptional guest experiences, love working in a fast-paced environment, and want to grow with a culture-driven company - this could be your next adventure. This role is ideal for someone who thrives in a tourism-focused, adventure lifestyle environment and wants to be part of a team that’s building Whistler’s most memorable experiences. Perks of the Job * $19 – $23.50 hourly wage based on experience and qualifications PLUS opportunities to earn guest tips. * 50% off food & beverage at all Gibbons venues * Adventure perks: 20% off The Adventure Group for you and your friends & family * Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos * Wellness perks: 20% off at The Spa at Whistler * Exclusive partner discounts at local Whistler businesses * Flexible schedules and a supportive team culture * Access to community events and staff appreciation nights * Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey. * Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously What You Bring to the Table * Previous experience working in customer service * Previous experience working in outdoor activities and/or adventure tourism an asset * 16 hour First Aid qualification required * Valid Driver’s License * Be physically fit: able to lift up to 30lbs, be outdoors and on feet for majority of day * Positive, supportive, and respectful attitude – with both guests and team members * Flexible and adaptable – every day is different; every tour is different * Flexible to diverse working hours – early mornings, evenings, and weekends * Proven ability to communicate clearly Your Days Will Look Like * Start each shift by checking in with dispatch for daily information, ensuring uniform and equipment readiness. * Thoroughly prepare for tours, inspecting all equipment, including avalanche/fire gear and helmets. * Welcome guests warmly at Cougar, setting a positive tone for a fun and safe tour, and providing necessary information. * Ensure every guest has everything needed for tour - adequate clothing and equipment. Be aware of any signs of weather-related issues or risks. * Follow established safety, radio, and operating protocols. * Escalate issues, concerns, or problems to the supervisor or dispatch in a timely manner. * Pay attention to details, such as keeping the site clean, and assisting guests and staff. * Check staff communication channels regularly for updates and information. * Contribute to TAG's dynamic team by assisting other team members and departments as needed. Sound Like a Fit? Apply now and bring your energy to one of Whistler’s most exciting teams. We can’t wait to meet you.

Ce que vous ferez

Lead zipline tours by ensuring guest safety, providing clear instructions, and maintaining equipment readiness. Manage the guest experience from check-in to tour completion while adhering to all safety and operational protocols.

Exigences

Requires a valid 16-hour First Aid qualification and a valid driver's license. Candidates must be physically fit, capable of lifting 30lbs, and able to work flexible hours including weekends and early mornings.

Avantages

• Hourly wage of $19 – $23.50 • Guest tips • 50% off food and beverage at Gibbons venues • 20% off The Adventure Group for friends and family • 20% off accommodation at The Adara Hotel and Gibbons Life Condos • 20% off at The Spa at Whistler • Exclusive partner discounts • Flexible schedules • Supportive team culture • Access to community events • Staff appreciation nights • Growth opportunities

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Premiers soins · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Outdoor activity leadership
• Adventure tourism
• First aid
• Physical fitness
• Communication
• Safety protocol compliance
• Equipment inspection
• Teamwork
• Adaptability
• Time management
• Conflict resolution
• Avalanche (AVAX)
• Communication Channels
• Lifting Ability
• Valid Driver's License
• First Aid
• Customer Service
• Detail Oriented

Domaines d’emploi

• Hospitality
• Sports & Recreation
• Customer Service & Support
• Security & Safety
• Zipline Guide
• Recreation / Activities Worker
• Fitness and Recreation Instructors and Programme Leaders
• Recreation Workers