Company Description

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Sheraton Club Lounge takes comfort to the next level! The personalized service provided as you serve them in our private lounge at Sheraton Suites Calgary Eau Claire, will show them that you truly care. The experience and the memories you make for our Guests as a Club Lounge Attendant will create a sense of loyalty that will ensure their return.

Please note that the start date for this role will be May 1, 2026 with the end date of October 1, 2026.

Key Responsibilities

• Consistently offer a professional and friendly greeting, and provide engaging & exceptional service
• Responsible for the set up and break down of all food and beverage presentations in the lounge (breakfast, coffee/tea service, bar service and canapés)
• Assist guests regarding food and beverage menu items. Have knowledge of all menu items, garnishes, contents and preparation methods
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
• Clearing dishes from guest tables and ensuring cleanliness of the lounge and services areas
  Identify guest preferences and act on them to develop and maintain strong guest relationships to ensure loyalty
• Create strong relationships with other departments
• Responsible for In-Suite Dining deliveries
• Follow all policies, procedures and service standards, including health & safety and food handling procedures

Qualifications

What will you bring to this role?

• Previous customer service experience is required, with previous food & beverage experience preferred
• Must hold valid Alberta ProServe certification
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Must enjoy working in a team environment and be Health & Safety Conscious
• Must have excellent communication skills and be committed to providing excellent guest service

Availability

Must be available to work a variety of shifts, including evenings, weekends and holidays.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Integrity:
We build trust through mutual respect and being authentic.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: resumes@sheratonsuites.com

#LI-AD1