Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is looking to fill a role of Houseperson.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay $ 24.87/hour

Job Description

Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following:

• Offer professional, friendly and engaging service to all guests and responding timely to any special requests
• Provide intuitive service, engaging with external and internal guests and anticipating their needs
• Assist Room Attendants to ensure guest rooms are prepared efficiently
• Respond timely to guests’ special requests for miscellaneous items i.e.: cribs, cots, extra towels, etc.
• Clean all assigned areas including: sanitizing, dusting, pickup and delivery of linen from rooms/carts, vacuuming, spot cleaning carpets, bathroom cleaning, window cleaning, replenish rooms with supplies, maintaining exterior cleanliness, etc.
• Collect dirty linen, garbage and recyclables from Room Attendants’ carts and closets
• Maintain inventory in the Housekeeping closets
• Foster positive cross departmental relationships to create a seamless experience
• Follow detailed housekeeping standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Participate in renovation projects as needed
• Report necessary maintenance items
• Other duties as required

Qualifications

• Warm and caring personality; previous housekeeping experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Excellent guest service skills
• Highly responsible and reliable
• Ability to work cohesively as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must have a have a good command of the English language

Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Must be able to perform physically demanding work including frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.