Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Night Guest Service Agent (Full-Time).

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $25.57/hour

Job Description

Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Provide guests with a superior first and last impression of the hotel
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Consistently offer professional, engaging and friendly service to our guests
• Handle guest requests effectively and promptly
• Take initiative to add a personalized experience and proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
• Generate reports and perform hotel and valet audits
• Complete night audit tasks as assigned
• Key Members of Crisis & Emergency Team
• Promote a professional team environment
• Ensure safety of guests and colleagues by following safety policies
• Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics
• Performs any and all other tasks which are assigned by management

Qualifications

• Must have excellent verbal and written communication skills in both official languages
• Minimum 1-2 years of Guest Services Agent experience in a similar environment is preferred
• Positive and pleasant attitude, enthusiastic, able to work alone, strong team player and detail oriented
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Computer literate with Word and Excel is preferable with ability to type 40 words per minute
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Hospitality Diploma is an asset
• Must be flexible in terms of working hours
• Must have the ability to handle cash effectively and accurately
• Prior experience with Opera Cloud is an asset

Additional Information

Physical Aspects of Position (include but are not limited to):

• Standing during entire shift

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.