Technical Product & Implementation Specialist

WHO WE ARE At KROON Electric, we specialize in delivering safe and reliable electrical solutions. We support end‑to‑end electrical contracting services across all sectors, backed by decades of experience. Powered by BCES Global, we offer the strength of a growing North American organization while staying true to our local roots, technical excellence, and our people‑first culture. WHAT WE OFFER Career growth and structured development and advancement plans Ongoing technical training and mentorship 100% employer paid benefits RRSP matching Competitive compensation and comprehensive benefits A strong safety-first culture Opportunities to travel, take on new challenges, and grow within the larger organization WHAT WE NEED We are seeking a Technical Product & Implementation Specialist to be the primary customer-facing expert responsible for leading product operations related to our SaaS platform. This role manages client onboarding, training, configuration, demonstrations, and front-line support. The Specialist plays a key role in customer success, ensuring users adopt and effectively utilize the platform. WHAT YOU WILL DO Platform Implementation & Configuration Lead full-cycle platform implementations for new clients. Configure client instances including procedures, asset classes, forms, and equipment setups. Maintain platform configuration standards and ensure consistency across accounts. Customer Support & Success Serve as the primary point of contact for our platform users. Provide front-line customer support and troubleshoot user issues. Escalate platform bugs or technical issues to the development team when needed. Product Demonstrations & Sales Support Conduct software demonstrations for prospective clients. Support sales discussions by showcasing key platform workflows and capabilities. Training & Onboarding Deliver user training sessions (remote or on-site). Develop onboarding materials and user guides. Support clients in adopting and optimizing the use of the platform. Product Feedback & Development Collect customer feedback and translate insights into feature requests. Collaborate with internal stakeholders and developers to enhance product functionality. WHAT YOU BRING Bachelor's degree in information technology, Electrical Engineering, Computer Science, or related field. 3-5+ years of experience in software implementation or a related technical client-facing role. Demonstrated project management experience running concurrent customer-facing projects with budgets and milestones. PMP Certification. Experience with running group training sessions or adult learning. Inquisitive and self-motivated with exceptional problem-solving skills. Strong communication and presentation skills with the ability to develop strong client relationships. Ability to travel throughout North America without restrictions. Fluent in both official languages considered is considered an asset. Existing knowledge of electrical engineering considered a strong asset. This position is an existing vacancy. Compensation will be commensurate with experience and may vary from the posted range based on a candidate’s skills, qualifications, geographic location, and the final role offered. Compensation Range: $75,000 CAD - $95,000 CAD We are committed to providing accommodations upon request throughout the recruitment process, in accordance with applicable provincial and federal human rights legislation. As part of our hiring process, KROON may use technology, including AI‑enabled tools, to support screening and evaluation. All hiring decisions are made fairly, with human oversight, and in alignment with our commitment to equity and compliance.

Lead full-cycle SaaS platform implementations, including configuration, client onboarding, and user training. Serve as the primary technical point of contact for users while translating customer feedback into product enhancements.

Requires a Bachelor's degree in IT, Electrical Engineering, or Computer Science and 3-5+ years of experience in technical client-facing roles. PMP certification and the ability to travel across North America are required.

• Career Growth • Structured Development Plans • Technical Training • Mentorship • 100% Employer Paid Benefits • RRSP Matching • Competitive Compensation

• Résolution de problèmesSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• SaaS Implementation
• Client Onboarding
• Technical Support
• Product Demonstrations
• Project Management
• User Training
• Configuration Management
• Customer Success
• Problem Solving
• Presentation Skills
• Client Relationship Management
• Electrical Engineering Knowledge

• Software
• Customer Service & Support
• Engineering
• Technology
• Management & Leadership

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Postuler avant le

9 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte