Field Service Technician

Do you enjoy troubleshooting and repairing electronic equipment? Are you passionate about delivering outstanding customer service? Do you have a knack for solving problems with technology and mechanics? If you answered yes, then Burroughs wants to meet you! We’re seeking motivated Service Technicians to join our nationwide team and support customers with their cash automation and transaction technology. About Burroughs Burroughs is a leader in payment and transaction automation technology with over 140 years of experience serving financial institutions and retailers. Our nationwide service network, combined with remote managed services and hardware solutions, supports ATMs, teller cash recyclers, smart safes, kiosks, servers, and self-service devices across the U.S. and Puerto Rico. Join us and become part of a company that has been a trusted industry leader since 1886! Why You’ll Love Working Here Training & Tools Provided: Comprehensive training, a full set of tools, and a company vehicle. Competitive Pay & Time Off: Premium hourly rates ($18–$33 based on experience) What You’ll Do As a Burroughs Service Technician, you will: Install, maintain, and repair multi-vendor cash automation and self-service equipment. Diagnose and resolve technical issues quickly and effectively. Deliver an exceptional customer experience through clear communication and follow-through. Manage tools, parts, and inventory with accuracy and care. Technology You’ll Work With As a Burroughs Service Technician, you’ll gain hands-on experience with a wide range of transaction and cash automation technologies, including: ATMs and Teller Cash Recyclers (TCRs) Smart Safes and Currency Counters Self-Service Kiosks Point-of-Sale and Retail Transaction Devices Servers and Networking Hardware Other OEM banking and retail automation equipment Technicians are trained on multi-vendor equipment, giving you the opportunity to build versatile skills across industry-leading platforms. What We’re Looking For Technical aptitude or a strong interest in learning electro-mechanical repair. Excellent customer service skills and a positive, solutions-focused attitude. Integrity, reliability, and professionalism in every interaction. Strong organizational and communication skills. Ability to work independently as well as within a team. Requirements: High School Diploma or equivalent (Associate’s degree a plus). At least 21 years of age. Valid driver’s license, with at least 2 years of driving history. Valid NRT Gaming License or the ability to pass applicable NRT Gaming License requirements per the state/province to which you are applying is required. Ability to lift/move up to 75 lbs. Previous experience with ATMs, cash automation, or multi-vendor equipment is a plus. At Burroughs, you’ll gain hands-on experience, work with innovative technology, and build a long-term career with a company that values its people. Travel Details This role involves regular travel within your assigned local or regional territory to service customer sites. Most travel will be same-day within driving distance, though occasional overnight stays may be required depending on service coverage and customer locations. Company vehicles are provided for business use. Work Schedule Expectations Work schedules may vary depending on customer needs and are subject to change. While technicians generally work full-time hours, there may be times when evening, weekend, overtime, or on-call support is required. Flexibility is essential to ensure we meet customer service commitments. *This posting and the advertised pay rate covers a span of Field Service Tech level 1 through level 3. Pay rate is commensurate upon skill set, experience and competency in similar role(s). Burroughs (CA) Inc. operates in adherence to the Human Rights Code of the Human Rights Commission. Every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

The technician will install, maintain, and repair multi-vendor cash automation and self-service equipment at customer sites. They are also responsible for diagnosing technical issues and delivering an exceptional customer experience through clear communication.

Candidates must have a high school diploma or equivalent and be at least 21 years old with a valid driver's license. The role requires the ability to lift up to 75 lbs and the capability to pass NRT Gaming License requirements.

• Comprehensive training • Full set of tools • Company vehicle

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Troubleshooting
• Electronic equipment repair
• Customer service
• Technical aptitude
• Electro-mechanical repair
• Communication
• Inventory management
• Problem solving
• Networking hardware
• Cash automation technology
• Technical Issues
• Professionalism
• Lifting Ability
• Follow Through
• Valid Driver's License
• Automation
• Customer Service
• Electromechanics
• Field Service Management
• Innovation
• Networking Hardware
• Managed Services
• Mechanics
• Point Of Sale
• Self Service Technologies
• Troubleshooting (Problem Solving)
• Technical Acumen

• Trades
• Customer Service & Support
• Technology
• Finance & Accounting
• Retail
• Field Service Technician
• Civil Engineering Technicians
• Maintenance and Repair Workers, General

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine