Superviseur(e), service client

Résumé du poste

The supervisor will lead and motivate a team of customer service representatives while managing daily operations and workflows. They are responsible for optimizing processes, supporting sales representatives, and ensuring high-quality service delivery aligned with company goals.

Détails du poste

The supervisor will lead and motivate a team of customer service representatives while managing daily operations and workflows. They are responsible for optimizing processes, supporting sales representatives, and ensuring high-quality service delivery aligned with company goals. Candidates must have 3 to 5 years of experience in customer service or sales, including team management. Proficiency in Microsoft Office and strong leadership, communication, and bilingual skills are required.

Ce que vous ferez

The supervisor will lead and motivate a team of customer service representatives while managing daily operations and workflows. They are responsible for optimizing processes, supporting sales representatives, and ensuring high-quality service delivery aligned with company goals.

Exigences

Candidates must have 3 to 5 years of experience in customer service or sales, including team management. Proficiency in Microsoft Office and strong leadership, communication, and bilingual skills are required.

Avantages

• Health insurance
• Vision insurance
• Dental insurance
• Disability insurance
• Telemedicine access
• Employee assistance program
• Paid vacation
• Paid holidays
• Retirement savings plan
• Service recognition awards
• Social activities
• Tool and equipment rental discounts

Compétences indiquées

• Gestion du temps · Souhaitée
• Process Optimization · Souhaitée
• Service à la clientèle · Souhaitée
• Operational Efficiency · Souhaitée
• Résolution de problèmes · Souhaitée
• Administrative Support · Souhaitée
• Microsoft Excel · Souhaitée
• Vente · Souhaitée
• Communication · Souhaitée
• Team Leadership · Souhaitée
• Microsoft Word · Souhaitée
• Microsoft Outlook · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Sales
• Team leadership
• Team management
• Communication
• Problem solving
• Process optimization
• Operational efficiency
• Time management
• Staff training
• Administrative support
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Wynne software
• Bilingualism

Domaines d’emploi

• Customer Service & Support
• Management & Leadership
• Sales
• Construction
• Administrative

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