Marcelo Oliveira Fernandes

Expert Project Manager and PMP/APL-certified technology leader with 25+ years of project management experience and a deep technical foundation in telecommunications, cloud infrastructure, networking, and critical technology environments. Experienced in leading complex transformation, infrastructure modernization, cloud migration, service-transition, and operational-readiness initiatives across banking, transportation, government, energy, aviation, and telecommunications. Combines senior project/program leadership with strong technical understanding of cloud platforms, telecom networks, infrastructure, architecture, enterprise applications, and operational readiness. Led Google Cloud transformation initiatives, data-center transition and closure activities, critical infrastructure readiness assessments, and large-scale technical programs involving engineering, architecture, development, and operations teams. Recognized for bridging technical and business stakeholders, coordinating complex matrixed organizations, managing high-impact dependencies, and driving delivery through transition to stable operations. International experience across the Americas, supported by expertise spanning telecommunications, satellite communications, mobile networks, cloud infrastructure, IoT, Smart Grid, and Agile/SAFe delivery.

• Ability to stay calm in difficult situations
• Ability to work under pressure
• Able to manage multiple projects
• Action Planning
• adaptability
• Agile
• Souci du détail
• Audit
• Communication bilingue
• blue print reading
• Budgeting
• Business development
• Capable of working independently
• Change Management
• ChatGPT
• Client Relationship Management
• Coaching
• Communication
• Conflict Resolution
• Continuous Improvement
• Contract Negotiation
• Cost Control
• Critical Thinking
• Cross-Functional Collaboration
• Analyse de données
• Decision Making
• Executive Reporting
• Facilitation
• Analyse financière
• Financial Reconciliation
• Financial Reporting
• Forecasting
• Google Workspace
• Jira
• Leadership
• Mentorship
• Microsoft Excel
• Microsoft Office
• Multidisciplinary Coordination
• Sens de l’organisation
• Performance Reporting
• Planning
• Power BI
• Résolution de problèmes
• Process Improvement
• Gestion de produit
• Project Closeout
• Gestion de projet
• Quality Control
• Regulatory Compliance

1. Expert Project Manager & Senior Scrum Master

   CGI

   mars 2022 to Aujourd’hui

   Marcelo has been an integral part of CGI since March 2022, serving as an Expert Project Manager and Senior Scrum Master. His tenure is marked by leadership in transformative initiatives, driving significant advancements in agile coaching, cloud migrations, and digital projects. Marcelo's strategic planning and execution have been pivotal in managing multi-million-dollar projects, optimizing business processes, and fostering cross-functional collaboration. He has successfully led diverse mandates, including enhancing application functionality and improving development processes at the Laurentian Bank of Canada, Hydro-Québec, Business Development Bank of Canada (BDC), and managing complex transitions, cloud transformations, and infrastructure projects for high-profile clients such as Airbus, Canadian National, and the Ministry of Finance. His commitment to corporate social responsibility is evident as the Expert Project Manager for the STEM@CGI program, where his agile approach has engaged thousands of young people with innovative IT workshops using programmable robots and drones. Further demonstrating his leadership within the organization, Marcelo serves as a Senior Leader for CGI Sherbrooke's Project Management Community of Practice (CoP), providing strategic oversight, promoting continuous learning, and facilitating extensive coaching and mentoring for career growth. • Managed multi-million-dollar projects involving agile coaching, cloud migrations and digital initiatives. • Led mandates for Laurentian Bank of Canada, Hydro-Québec, BDC, Airbus, Canadian National and the Ministry of Finance. • Serves as Expert Project Manager for STEM@CGI and as a Senior Leader for CGI Sherbrooke's Project Management Community of Practice.

2. Software Release Manager and Solutions Architect

   Fidelity National Information Services (FIS)

   juin 2021 to mars 2022

   As a Software Release Manager, Marcelo was responsible for defining, implementing, and managing product release processes that adhered to industry standards and best practices, with the goal of ensuring timely, high-quality releases and customer satisfaction within the Scrum framework. His software release management and Scrum Master activities supported the Credit Cards Application Analysis (CCAA) Project, which aimed to reduce fraud, decrease handling time, standardize processes, increase accuracy, reduce human dependence, and improve cost savings during the credit card application process. The project integrated Optical Character Recognition (OCR), Face Recognition, Signature Verification, ID Authentication, and Robotic Process Automation (RPA), with global teams based in Canada, the US, India, and Brazil. As a Solutions Architect at Worldpay, Marcelo defined the application integration strategy, participated in tactical and executive forums to evaluate solutions and security standards, worked with the group's architecture and standards team, and conducted research and development for technological innovation. • Defined, implemented and managed product release processes within a Scrum framework. • Supported the CCAA Project using OCR, Face Recognition, Signature Verification, ID Authentication and RPA. • Defined Worldpay's application integration strategy and evaluated solutions and security standards.

3. Director of Customer Services

   GIC Brasil

   déc. 2019 to févr. 2021

   Marcelo promoted user experiences and profitability through a SaaS solution tailored for the retail and wholesale food industry. He managed national clients in Brazil and international clients in Colombia and Panama and led a team of ten employees, including account managers, trainers, project managers, needs assessment specialists, and implementation and operations technicians. He implemented the corporate OKR framework, developed and executed a Net Promoter Score (NPS) system, and established a Center of Excellence (CoE) for Customer Service. He analyzed KPI dashboards, created internal action plans to meet SLAs, mapped corporate flows and processes, supported new product brand registrations, and developed virtual training for super users and RUB operators. His responsibilities also included strategic planning, budget management, hiring, dismissals, and vacation management. • Led a ten-person multidisciplinary customer-service team supporting clients in Brazil, Colombia and Panama. • Implemented the corporate OKR framework, an NPS system and a Customer Service Center of Excellence. • Analyzed KPI dashboards and created action plans to meet SLAs.

4. Senior RPA Project Manager

   Automation Anywhere

   sept. 2019 to déc. 2019

   Marcelo led professional services initiatives for LATAM clients, managing a team of solution architects, solution engineers, and RPA analysts. He implemented the Robotic Process Automation journey through programs including Getting Started, Scale, Outcome Based, Health Check-up, Center of Excellence (CoE), and Ideation. His responsibilities encompassed project management, people management, customer management, and training. • Led professional services initiatives for LATAM clients. • Managed solution architects, solution engineers and RPA analysts. • Implemented RPA programs including Getting Started, Scale, Outcome Based, Health Check-up, CoE and Ideation.

5. Scrum Master

   Spread Technology

   janv. 2019 to sept. 2019

   Marcelo managed projects for CAIXA, a government bank, using Agile methodology and the Scrum framework. He led Java and C developers, business analysts, architects, testers, and UX designers through the software development lifecycle. He led an embedded software development project for CAIXA's ATM terminals from development and testing through approval and production and managed stakeholders including the customer, product owner, agile coach, and development team. • Managed Agile/Scrum projects for CAIXA. • Led an embedded software development project for CAIXA ATM terminals through development, testing, approval and production.

6. Senior Project Manager

   Global HITSS

   oct. 2017 to sept. 2018

   Marcelo delivered services aimed at enhancing customer experience and increasing company revenue. He managed multidisciplinary teams of engineers and software developers using waterfall, agile, or hybrid methodologies. For Claro, a mobile operator, he implemented projects involving chatbots, Robotic Process Automation (RPA), Internet of Things (IoT) solutions, end-to-end monitoring, and a customer engagement center. • Managed multidisciplinary engineering and software-development teams using waterfall, agile and hybrid methods. • Implemented chatbot, RPA, IoT, end-to-end monitoring and customer engagement center projects for Claro.

7. Senior Project Manager

   MJV Technology and Innovation

   oct. 2015 to févr. 2017

   Marcelo promoted high-level performance for the Project Management Office at Bradesco Seguros, with responsibilities for stakeholder management, objective communication, and KPIs. He implemented the SAP Incentives and Commissioning Management Module (FS-ICM) using the AcceleratedSAP (ASAP) methodology. The program comprised Registration, Centralization, and Compensation Calculation projects and involved Bradesco Seguros, SAP, PwC, ConVista, Deloitte, and Provider. • Supported PMO performance, stakeholder management, communications and KPIs at Bradesco Seguros. • Implemented SAP FS-ICM using ASAP across Registration, Centralization and Compensation Calculation projects.

8. Senior Project Manager

   Telemont

   oct. 2014 to juin 2015

   Marcelo oversaw the PMO, Smart Cities projects, pre-sales support, training, coaching, and mentoring. He implemented the Energy+ Project for Eletrobrás, an advanced metering infrastructure system for monitoring and controlling low- and medium-voltage systems from a smart grid. The project integrated Siemens, Itron, and Cisco solutions through Vivo's 3G network and RF-Mesh, was distributed across six Brazilian states, and had a control center in Brasilia. Marcelo managed communication among customers, consortium partners, team members, and suppliers, a team of 300 employees, and a budget of $95 million. He also led the Corporate IT Network Security Project, revitalizing the existing IT network by installing and configuring CISCO firewalls, Symantec Antivirus - End Point, Service Desk, Vulnerability Analysis, and Log Correlation - ArcSight. Responsibilities included program, customer, partner, and contract management. • Managed a team of 300 employees and a $95 million budget for the Energy+ Project. • Implemented AMI and Smart Grid infrastructure across six Brazilian states using Siemens, Itron, Cisco, Vivo 3G and RF-Mesh technologies. • Led a Corporate IT Network Security Project involving CISCO firewalls, Symantec Antivirus, Service Desk, vulnerability analysis and ArcSight.

9. Senior Client Project Director

   Telecommunications Research and Development Center (CPqD)

   sept. 2012 to juin 2014

   Quito, Ecuador

   Marcelo managed portfolios, programs, and projects for strategic client planning and implementation in Quito, Ecuador. He established an enterprise PMO for Supertel, a government telecom company, trained 50 employees in project management, and deployed five pilot projects simultaneously using the newly trained resources. He also led deployment of an optical-fiber backbone and metropolitan rings at Samm Telecom, group CCR, in the States of São Paulo and Rio de Janeiro. His responsibilities included program and project management, customer management, contract management, strategic planning, and training. • Established an enterprise PMO for Supertel in Quito, Ecuador. • Provided project-management training to 50 employees and deployed five simultaneous pilot projects. • Led deployment of an optical-fiber backbone and metropolitan rings for Samm Telecom, group CCR, in São Paulo and Rio de Janeiro.

10. Volunteer

    Project Management Institute (PMI)

    juill. 2012 to sept. 2012

    Marcelo participated in two PMI initiatives. He tested the “Beta” myPMI Mobile App from September 10, 2012, through September 21, 2012, and provided feedback on its functionality and user experience. He also participated in a Social Media Survey for PMI Belgium from July 01, 2012, through September 30, 2012. • Tested the “Beta” myPMI Mobile App from September 10 through September 21, 2012. • Participated in a PMI Belgium Social Media Survey from July 1 through September 30, 2012.

11. Senior Project/ Programme Manager

    Hewlett Packard Enterprise (HPE)

    avr. 2006 to mars 2012

    Latin America

    Marcelo managed IT infrastructure projects and programs across Latin America. His responsibilities included conflicts, escalations, peak workloads, requirements capture, consolidation of conflicting expectations, client policies, influencing without direct authority, and balancing priorities. He led security transition and transformation for Nextel's IT network, standardizing and centralizing antivirus and encryption platforms across Argentina, Brazil, Chile, Mexico, Peru, and the USA. He performed due diligence and co-led activities in Volkswagen's RFP process, consolidating discoveries and disparities; managing dependencies, assumptions, issues, and risks; and handling budget tasks. He managed Symantec's real estate project, implementing server networks and IP telephony for a new Buenos Aires office serving 210 employees, and conducted physical inventory of Nextel equipment across multiple countries. • Standardized and centralized Nextel antivirus and encryption platforms across six countries. • Co-led due diligence activities in Volkswagen's RFP process. • Implemented server networks and IP telephony for a new Symantec office in Buenos Aires serving 210 employees.

12. Senior Project Manager

    Alcatel-Nokia

    mai 2005 to mars 2006

    Latin America

    Marcelo led project management for the cellular mobile business unit. He established a service portfolio for mobile telephony and managed recruitment and internal process mapping for base-station projects across Latin America. He developed and standardized processes for radio base-station installation, migration, training, hands-on activities, and transition. He created and managed teams and recruited, selected, and interviewed candidates in Chile, Costa Rica, El Salvador, Guatemala, Mexico, and Paraguay. His GSM mobile telephony portfolio included Radio Network Planning (RNP), Radio Network Optimization (RNO), Radio Network Engineering (RNE), Network Design Architecture (NDA), and Site Engineering and Support Services (SITE ENG). • Established a mobile-telephony service portfolio and standardized base-station project processes across Latin America. • Recruited candidates in Chile, Costa Rica, El Salvador, Guatemala, Mexico and Paraguay. • Developed GSM services covering RNP, RNO, RNE, NDA and SITE ENG.

13. Director-Founder

    Milestone Consultoria em Escritório de Projetos

    mars 2005 to sept. 2014

    Marcelo founded and led Milestone Consultoria em Escritório de Projetos, providing project-management consulting to the Telecommunications and Information Technology industries. Services included project and program management, risk management, recovery of crisis projects, PMO setup, process analysis, training, coaching, and mentoring. He provided management consultancy for telecommunications projects to CPqD and Alcatel and taught IT and project-management disciplines at FGV and Diplomata Consultores. • Founded and led a project-management consultancy serving the telecommunications and IT industries. • Provided telecommunications project-management consultancy to CPqD and Alcatel. • Taught IT and project-management disciplines at FGV and Diplomata Consultores.

14. Technical Project Manager and Product Manager

    Hughes Network Systems (HNS)

    juill. 1997 to oct. 2004

    the Americas

    As a Technical Project Manager, Marcelo managed implementation of mobile cellular and satellite systems across the Americas, including international trips to the USA, Chile, and Argentina. He managed deployment of a mobile cellular telecommunications system at Telesp Celular comprising a Mobile Telephone Switching Office (MTSO) and 32 Base Transceiver Stations (BTS). He introduced the Point-to-Multi Point wireless broadband system in the Americas and implemented satellite projects activating seven hubs and 1,300 Very Small Aperture Terminal (VSAT) stations in Brazil, Chile, and Argentina. He managed logistics, maintenance contracts, warranty equipment-repair centers, temporary equipment import/export processes, and regulatory approval of telecommunications products by Anatel, the Brazilian Telecommunication Regulatory Agency. As Product Manager, he promoted the Point-to-Multi Point wireless broadband system in the Americas. • Deployed a Telesp Celular system comprising an MTSO and 32 BTS sites. • Activated seven satellite hubs and 1,300 VSAT stations in Brazil, Chile and Argentina. • Managed logistics, maintenance contracts, warranty repair centers, temporary import/export and Anatel product approvals. • Introduced and promoted a Point-to-Multi Point wireless broadband system in the Americas.

15. Radio Frequency (RF) Engineer

    Telecomunicacoes de Minas Gerais (TELEMIG Celular)

    déc. 1985 to juill. 1997

    As a Radio Frequency (RF) Engineer, he improved mobile cellular network performance and optimized AMPS and TDMA cellular systems. He conducted survey tests and data collection, analyzed results, updated performance databases, and recommended system expansion through cell-site upgrades, RF channel allocation, microcells, power setup, antenna orientation and tilt, handoff thresholds, and trunk channel allocation. As an Electronic Technician, he implemented outside-plant technologies including optical telecommunications systems and grounding for network cables and electronic equipment. He managed the physical and financial inventory of outside-plant deployment projects. • Optimized AMPS and TDMA mobile cellular systems. • Recommended cell-site upgrades, RF channel allocation, microcells, power settings, antenna orientation and tilt, handoff thresholds and trunk-channel allocation. • As an Electronic Technician, implemented optical telecommunications and grounding technologies and managed outside-plant project inventories.

1. Universidade de Campinas - UNICAMP

   M.Sc. Candidate, Electrical Engineering & Computer Science

   Brazil

   2016 to 2021

   Advanced technical credits completed; focus on IoT, Next-Generation Networks (SDN/NFV), Smart City Infrastructure, and Mobile Robotics.

2. Universidade de Campinas - UNICAMP

   Specialization, Computer Networks

   Brazil

   2021

3. Fundacao Getúlio Vargas

   Master’s degree (MBA), Project Management

   Brazil

   2004

4. Fundacao Getúlio Vargas

   Specialization, Accounting and Finance for Non-Financial Managers

   Brazil

   2002

5. Pontificia Universidade Catolica – MG

   Specialization, Telecommunications

   Brazil

   1996

6. University College London

   Master’s degree (M.Sc.), Microwaves and Optoelectronics

   UK

   1995

7. Pontificia Universidade Catolica – MG

   Bachelor’s degree (BA), Electrical Engineering

   Brazil

   1992

8. CEFET-MG

   Technical college (DEP), Electronics Technician

   Brazil

   1985

• Advanced Project Leader (APL)

  PMI

• SAFe 6 Release Train Engineer

• SAFe Advanced Scrum Master

• SAFe 6 Product Owner/Product Manager

• Generative AI Overview for Project Managers

  PMI

• Français langue seconde, niveau 7

  Ministère de l’Éducation Québec

• Test d'Évaluation de Français – TEF Canada – Niveau B2

• Cost Estimation Practitioner Level exam

  CGI

• SAFe Scrum Master

• SAFe Agilist

• PM Level 2

  CGI

• Scrum Fundamentals Certified (SS-SFC)

• International English Language Testing System (IELTS)

• Information Technology Infrastructure Library (ITIL) Foundation

• Project Management Professional (PMP)

  PMI

• portugaisLangue maternelle