Service & Install Technician

Job DetailsJob Location: Ontario Remote - Toronto, ON M7A 1A2Salary Range: $28.00 - $35.00 HourlyLocation: Ontario Salary: $27.00 – 33.50 Per Hour (Non-Exempt) Summary: The Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and services. This position also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. The field service technician performs the following duties in the field with minimal supervision and coaching. Roles & Responsibilities: Performs periodically scheduled and preventive maintenance on equipment as assigned by Dispatch. Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies. Performs diagnostic analysis. Provide sound technical assistance to all customers and distributors. Provide on-site technical training for customer personnel pertaining to use, operation, and maintenance. May assist in the installation of new carwash equipment. Performs repairs and corrects malfunctions as necessary. Modifies or updates equipment when required. Maintains tools, test equipment, and materials in a professional manner. Maintains all company owned and leased equipment in proper condition. Operate vehicle in a safe and courteous manner, while obeying local laws and regulations. May work with processes that are unique or peculiar to customer needs. Involved in the problem-solving process regarding customer complaints. Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service. Keep abreast of new developments and innovations leading to improved departmental and company performance. Accurately perceives information from others. Assures appropriate flow of information and reports matters clearly, concisely, and accurately. Job Requirements: Education & Experience 3-5 years relevant field experience. Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities. Functional/Technical Knowledge, Skills & Abilities: Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint). Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities. Excellent communication skills (written and verbal) are a must. Ability to read and comprehend documents and follow simple instructions. Ability to read and understand electrical diagrams. Understanding of OLC controllers, low voltage control circuits and three-phase power. Physical Requirements: Ability to lift and/or move up to 50 lbs. Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Prolonged periods of sitting. Maintain professional appearance and grooming standards as outlined. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Benefits & Perks Health & Wellness: Medical, dental, and vision insurance, plus 24/7 virtual care and mental health support via Teladoc. Includes tax-advantaged HSA and FSA savings options. Financial Security: Company-paid Short-Term Disability, Long-Term Disability, and $25,000 in Life/AD&D insurance at no cost to you. Retirement: 401(k) plan with company matching to help you build long-term wealth. Time Off: Accrued Paid Time Off (PTO), paid sick leave, and paid company holidays to support a healthy work-life balance. Supplemental Plans: Voluntary accident and critical illness insurance. Growth & Innovation: Professional development opportunities and the chance to work with industry-leading technology in a team-oriented environment. Note: Benefits are subject to plan terms and eligibility requirements. Full details are available in the Summary Plan Descriptions provided by Human Resources. Qualifications

The Field Service Technician is responsible for performing preventive maintenance, troubleshooting, and repairing chemical, mechanical, and electrical equipment. They also provide technical training to customers and document all service activities to ensure reliability and customer satisfaction.

Candidates must have 3-5 years of relevant field experience and technical knowledge of electrical and mechanical systems. Proficiency in MS Office and the ability to read electrical diagrams are required, along with the physical ability to lift up to 50 lbs.

• Medical insurance • Dental insurance • Vision insurance • Virtual care • Mental health support • HSA • FSA • Short-term disability • Long-term disability • Life insurance • AD&D insurance • 401(k) plan • Paid time off • Paid sick leave • Paid company holidays • Voluntary accident insurance • Critical illness insurance • Professional development

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Equipment maintenance
• Troubleshooting
• Diagnostic analysis
• Technical training
• PLC controllers
• Power supplies
• Electrical diagrams
• Low voltage control circuits
• Three-phase power
• MS Office
• Communication skills
• Problem-solving
• Customer service
• Preventive maintenance
• Mechanical repair
• Equipment Maintenance
• Diagnostic Analysis
• Professionalism
• Lifting Ability
• Time Off Management
• Effective Communication
• Microsoft Excel
• Three-Phase
• Mental Health
• Customer Service
• Communication
• Critical Illness Insurance
• Electrical Diagrams
• Field Service Management
• Innovation
• Problem Solving
• Low Voltage
• Preventive Maintenance
• Microsoft Outlook
• Microsoft Office
• Microsoft PowerPoint
• Coaching
• Technical Assistance
• Technical Training
• Troubleshooting (Problem Solving)
• Vision Insurance
• Team Oriented
• Test Equipment
• Reliability

• Trades
• Engineering
• Customer Service & Support
• Manufacturing
• Service/Install Technician
• Field Service Technician
• Civil Engineering Technicians
• Maintenance and Repair Workers, General

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine