Assistant General Manager

Mary’s Brown’s Chicken is a wholly owned and operated Canadian company that dates back to 1969 and has over 250+ locations nationally and have recently expanded internationally in the UK and Mexico. It is Canada’s fastest-growing franchise and recipient of the Canada Franchise Association’s Franchisee’s Choice Award for 5 years consecutively. At Mary Brown’s if you work hard and are passionate about providing genuine hospitality, you will be seen and there will opportunities for career advancement. Job Specification Reporting to General Manager, the Assistant General Manager will work in conjunction with the General Manager and will oversee and support the operations at the restaurant to ensure profitability and an enjoyable dining experience. They will ensure that the store and all staff are properly supported, trained and coached. What's in it for you? * Competitive compensation package * Comprehensive Extended Health Benefits Package with life insurance * Career Advancement Opportunities with a company that is growing rapidly nationally Essential functions * Delivering genuine hospitality and exceptional guest experience * Supporting General Manager in restaurant P&L and delivering on financial expectations/budget * Be a leader in the community building and driving community devotion * Leading the team to deliver on Mary Brown’s Vision * Directing restaurant operations on a day to day basis * Ensuring that all team members have the proper training and mentoring to deliver high standards * Providing timely reports directly to management team * Ensuring all government regulations and procedures are being adhered to * Train new employees up to standards set forth by Mary Brown's Chicken * Assist the General Manager with recruiting, selecting, orientation, training, scheduling and coaching of staff * Ensure all Mary Brown’s operational and administrative procedures and standards are adhered to * Any other duties as required The duties of this position may change from time to time. Mary Brown’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Required skills and Qualifications: * Completion of a college diploma, preferably in hospitality management or culinary management. * Current Food Handling Certificate is mandatory. * At least 1 year experience in a management role in the QSR or fast casual industry. * Understanding and knowledge of safety, sanitation and food handling procedures. * Well-spoken with a strong command of the English Language. Possesses good verbal and written communication skills. * Ability to professionally communicate and to problem solve amid a difficult situation. * Must be organized, pro-active and a self-starter. * Ability to work calmly and effectively under pressure. * Possesses an overwhelming sense for “Exceptional Customer Service” and commitment to quality service. Certificates, licenses, registrations * Certified in recognized Safe Food Handling program preferred * First Aid & WHMIS certificate preferred * Must be bondable Attitude and Professionalism * Actively participates in positive and constructive communication * A team player, who provides support to colleagues and has a hands-on approach * Conducts themselves in a solutions-based approach, solving problems collectively and reporting any concerns at an appropriate time to your manager * Follows all policy and does not engage in any actions that may be perceived as conflicting with company policy regarding bullying, harassment, discrimination, and/or violence * Does not engage in gossiping or spread disparaging remarks. Policy * Adhere to all policies and plans through communication, action, and consistent enforcement. * Effectively and efficiently perform all job functions following policy and leading by example. * Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed. Interested? Apply now! Your application should reflect your suitability for this position. If our interests align, we will definitely contact you! Mary Brown’s is an equal opportunity employer and equally considers all applicants. Should you require an accommodation through the selection process, please reach out to us at 905-513-0044, or at [email protected] [[email protected]] Please note that this posting is for an existing vacancy.

The Assistant General Manager oversees daily restaurant operations, supports the General Manager with financial performance, and ensures high standards of hospitality and staff training. They are responsible for recruiting, scheduling, and coaching team members while maintaining compliance with company policies and government regulations.

Candidates must have a college diploma in hospitality or culinary management and at least one year of management experience in the QSR or fast-casual industry. A mandatory Food Handling Certificate is required, along with strong communication skills and a proactive, solutions-oriented approach.

• Competitive compensation package • Comprehensive extended health benefits package • Life insurance

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• LeadershipSouhaitée
• Salubrité alimentaireSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Hospitality management
• Restaurant operations
• Staff training
• Staff coaching
• P&L management
• Budgeting
• Recruiting
• Scheduling
• Customer service
• Problem solving
• Leadership
• Food safety
• Sanitation
• Communication
• Team building
• Self-Starter
• Culinary Management
• Profit And Loss (P&L) Management
• Professionalism
• First Aid
• Management
• Customer Service
• English Language
• Food Safety And Sanitation
• Franchising
• Hospitality
• Mentorship
• Operations
• Proactivity
• Coaching
• Restaurant Operation
• Hospitality Management

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Retail
• Assistant General Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

Formation minimale

Diplôme professionnel

Expérience minimale

1+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine