Mia Clement

Administrative & Operations Professional with over 18 years of experience supporting organizations through administration, opertions, leadership, and client-focused service, including extensive experience across the event and hospitatility industries. Skilled in reporting, payroll administration, recruitment, Microsoft 365, and process improvement. recognized for building efficient systems, leading high-performing teams and delivering exceptional customer service.

• Administrative Support
• ADP Workforce Now
• Canva
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Process Improvement
• report preparation
• SharePoint
• Teams

1. Membership Experience Supervisor

   YMCA BC

   avr. 2025 to Aujourd’hui

   PRINCE GEORGE BC

   • Supported the operational alignment of Membership Services with YMCA of Greater Vancouver standards by revising procedures, documentation, and staff training resources. • Developed and delivered training materials that improved consistency in member service, onboarding and day-to-day departmental processes. • Prepared reports, presentations, and membership analysis for senior leadership to support operational planning and desicion-making. • Analyzed membership, attendance and sales trends working with the Vancouver team to address seasonal and operational changes, developing marketing and training to a team of 10 employees serving approximately 4,750 active members. • Coordinate daily Membership Services operations and provide administrative support to branch leadership. • Lead recruitment, interviewing, onboarding, coaching, and performance management for front-line staff. • approve payroll, manage time-off requests, and maintain staff schedules and coverage. • Prepare spreadsheets, reports, presentations, and operational documentation using Microsoft 365. • Maintain accurate employee and membership records using ActiveNet, ADP Workforce Now, Sharepoint, Teams, Outlook, Excel and When I Work. • Manage departmental correspondence, respond to member enquiries, and resolve escalated concerns. • Collaborate with facilities, fitness, childcare, mrketing, and senior leadership on brandch-wide intiitatives.

2. Owner & Event Coordinator

   EVENTS BY MIA

   mai 2010 to Aujourd’hui

   BRITISH COLUMBIA

   • Founded and operated a successful event planning business specializing in weddings, community events, and vendor coordination. • Managed client consultqations, contracts, scheduling, budgeting, and event lgistics from planning through execution. • Coordinated vendor, venues, timelines, and event documentation while maintaining exceptional client relationships. • Oversaw business administration, marketing, invoicing, and customer communications. • Supported local businesses through community markets and collaborative promotional events.

1. Art Institute of Vancouver

   Diploma in Event Planning & Promotions Management, Event Planning & Promotions Management

   2006 to 2007

• Emergency First Aid

• CPR-C & AED

• FoodSafe Level 1

• Serving It Right

• YMCA Champion Programme