Client Service Specialist (Inside Sales)

What do you think of when you hear the name MNP? If it’s just tax and accounting, it’s time to think bigger. At MNP, we’re helping organizations compete and win in the digital age, bringing together strategy, technology, and execution to unlock real, measurable impact. From intelligent collaboration to scalable IT and digital transformation, we’re shaping the future of how businesses work. Make an impact as an experienced Client Services Specialist (Inside Sales) to support our National Digital Sales team. This newly created opportunity focuses on a portfolio of unmanaged recurring accounts , ensuring consistent engagement, retention, customer satisfaction and identification of growth opportunities across MNP Digital’s solutions and services portfolio. Success in this role is driven by being a great communicator, developing credibility through understanding how to drive business value for our clients, and ultimately instilling trust in all your client and MNP relationships. You won’t just manage accounts, you’ll activate them, grow them, and elevate the client experience. Success in this role is about more than hitting targets. It’s about becoming a trusted advisor, someone clients rely on to understand their business, connect them to the right solutions, and deliver real outcomes. At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. You will gain hands-on experience, tackle meaningful challenges, and grow your skills in an environment where your voice is valued, and your development is a priority. If you are ready to accelerate your career and make a lasting impact, this is where your journey begins. MNP embraces a work from office culture which promotes in person collaboration and learning. Responsibilities * Building, managing, and maintaining relationships with client stakeholders and influencers through taking a credible, value-centric approach to all meetings and client interactions * Supporting customer retention, renewals, and satisfaction initiatives by developing a deep understanding of our products and services and helping clients recognize and maximize the business value they deliver * Managing and maintaining client and opportunity data in MNP’s Dynamics CRM and other related sales enablement programs * Working towards the daily, weekly, monthly and quarterly Key Performance Indicators that will help drive client growth. * Working with opportunities generated from our sales enablement organization * Partnering with Practice and Sales Leaders to evolve and maintain sales forecasting metrics and data Skills and Experience * Proven experience in account management, client success, inside sales, business development or customer relationship management * Highly organized with strong attention to detail * Experience with complex sales in the technology industry; particularly in a professional services organization * Experience with remote selling, video conferencing, webinars, presentations, and other similar client development activities * Proficiency with Microsoft Office, Teams, and its use with Dynamics is an asset * A team-oriented mindset to success – understanding how your individual contributions are foundational to the team’s success * A results and success-oriented mentality, conveying a sense of urgency and driving issues and opportunities to closure * An ability to initiate and build relationships, credibility, and trust with people across all clients and all levels of MNP’s professional services organization * Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change MY REWARDS @ MNP With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more Diversity@MNP We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

The Client Services Specialist will manage a portfolio of recurring accounts to drive growth, retention, and customer satisfaction. They will also maintain client data in CRM systems and collaborate with sales leaders to meet key performance indicators.

Candidates should have proven experience in account management, inside sales, or business development, particularly within the technology or professional services sectors. Strong organizational skills, proficiency with CRM software, and the ability to build credibility with stakeholders are essential.

• Generous base pay • Vacation time • 4 paid personal days • Group pension plan with 4% matching • Voluntary savings products • Bonus programs • Flexible benefits • Mental health resources • Professional development assistance • MNP University • Flexible dress code

• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account management
• Inside sales
• Client success
• Business development
• Customer relationship management
• Communication
• Relationship building
• Strategic thinking
• Problem-solving
• Microsoft Office
• Microsoft Teams
• Microsoft Dynamics CRM
• Remote selling
• Presentation skills
• Sales forecasting
• Data management
• Inside Sales
• Sales Forecasting
• Digital Sales
• Digital Transformation
• Sales Enablement
• Account Management
• Accounting
• Mental Health
• Business Development
• Customer Relationship Management
• Business Valuation
• Customer Service
• Client Services
• Complex Sales
• Customer Retention
• Development Aid
• Disabilities
• Discounts And Allowances
• Microsoft Dynamics 365 Sales
• Sales
• Selling Techniques
• Scalability
• Key Performance Indicators (KPIs)
• Presentations
• Relationship Building
• Video Conferencing
• Team Oriented
• Detail Oriented

• Sales
• Customer Service & Support
• Consulting
• Technology
• Software
• Inside Sales Specialist
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine