Robert Pontes

Experience: Software Engineer, Senior at Telus Agriculture & Consumer Goods (2022–2026); Software Engineer, Senior at KUBRA (2021–2022); Web Development, Team Lead at VertexOne / Enlogix (2014–2021). Studied Programming at Humber College.

• Angular
• Docker
• Git
• JavaScript
• Apprentissage automatique
• MySQL
• PHP
• Terraform

1. Software Engineer, Senior

   Telus Agriculture & Consumer Goods

   juin 2022 to févr. 2026

   Provided full-stack solutions across two business units (Agriculture and Consumer Goods), focusing on API development, cloud infrastructure automation, and system monitoring within a fast-paced Agile environment. • Developed and maintained scalable C#/.NET APIs and microservices integrated with MSSQL, CockroachDB, RabbitMQ, and Elasticsearch/Logstash. • Executed priority-driven development cycles, managing cross-functional merges to release branches while adhering to deployment stability and code quality standards. • 2-week Agile sprints: engaged in sprint planning, daily standups, weekly backlog refinement, and retrospectives while providing live demos. • Leveraged GitHub Copilot to accelerate development, unit test creation, and code review. This improved task velocity while maintaining strict adherence to coding and security standards. • Engineered asynchronous streaming pipelines to process large datasets read from MSSQL. These were JSON-serialized and written as compressed files in Azure’s blob storage. Resolved critical container out of memory crashes in AKS, improving system stability and reducing memory overhead by 75%. • Built core RESTful APIs for Farms, Fields, Soil, and Weather using C#/.NET and CockroachDB. Enabled hierarchical ownership modeling, geospatial boundaries, soil sampling workflows, and cached historical weather analytics for rapid query performance. • Extended the Admin UI dashboard with role-based user and endpoint management, improving security administration and reducing manual configuration effort. Integrated Material UI components like tables and drawers to enhance the user experience. • Engineered asynchronous services to support the Trade Promotion Management system, leveraging RabbitMQ with shovels to route high-volume transactional workflows, alongside a centralized Audits API leveraging Elasticsearch/Logstash for compliance tracking and observability. Delivered C#/.NET backend and MSSQL/T-SQL database enhancements while enabling Angular UI functionality through optimized APIs and cross-layer debugging. • Implemented Terraform for infrastructure-as-code, containerized workloads via Docker/Azure Kubernetes, and established monitoring/tracing pipelines using Grafana, Airbrake, and Zipkin to improve system reliability, streamline debugging across distributed services and accelerate incident resolution. • Technical Stack: C#/.NET, CockroachDB, MSSQL/T-SQL, RabbitMQ, Elasticsearch/Logstash, Angular, Azure DevOps, GitHub Actions, Terraform, Docker, AKS (Azure Kubernetes Service), Grafana, Airbrake, Zipkin, IdentityServer, Git.

2. Software Engineer, Senior

   KUBRA

   sept. 2021 to mai 2022

   Joined the EZ-PAY team to extend and support payment applications. • Extended and maintained the EZ-PAY payment application suite (including XUnit tests). • Developed and tested C#/.NET payment applications supporting single- and multi-biller cart payments. • Built the EZ-PAY ASP.NET Core API to replace legacy website logic and support future UI efforts. • Developed the KUBRA EBS client configuration portal (C# ASP.NET). • Supported the EZ-PAY IVR solution (C#) built on Pronexus’ VBVoice technology. • Managed CI/CD pipeline consisting of Git/Bitbucket, TeamCity, and Octopus Deployment. TeamCity executed XUnit tests along with ReSharper and Fortify scans. • Adhered to 3-week sprints managed through Jira epics/stories with daily standups. • Maintained and updated SQL Server configuration and biller tables. • Migrated the bill-view page from using images to PDF. • Updated the EZ-PAY website to make calls to the Document and Payments API instead of using libraries with direct database access. • Contributed to the Amazon Connect POC, this included AWS Lambdas (Node.js), Amazon Lex (chatbot), and DynamoDB. HTTPS requests were issued to the EZ-PAY API secured through JWT. • Created a console testing utility that generated tokens and launched a browser of choice. • Completed various compliance training sessions: PCI DSS Security V2, OWASP Top 10 v2, Foundations of .NET Platform Security V2. • Created/shared various electronic guides with onboarding notes. • Technical Stack: C#/.NET, MSSQL, DynamoDB, Node.js/AWS Lambda, Amazon Lex/Connect, Git/Bitbucket, TeamCity, Octopus Deploy, xUnit, Postman, ReSharper, Fortify.

3. Web Development, Team Lead

   VertexOne / Enlogix

   févr. 2014 to sept. 2021

   Re-joined Enlogix as Team Lead to work on Union Gas’ mobile project, this was a valuable learning opportunity. • Mentored team members and served as the primary contact. Provided project and change request assessments, completed estimates of effort and cost. Coordinated and/or performed application changes. Reported to the Director of Web Development. • Developed web applications using Visual Studio 2019, .NET 4.8, C# with MVC, JavaScript, JQuery, DotLiquid templating with Oracle and MariaDB data sources. Use of testing tools such as Fiddler, Postman, Soap UI, JMeter. Source control using Subversion and Git. • Primary support (including on-call) for MariaDB, web (sites and services), and related batch systems (E-billing, email notifications, CIS extracts). • Managed project lifecycles, working with clients to gather requirements, propose options, identify risks, and coordinate efforts with stakeholders. Processes were managed through the use of Jira and associated lifecycle documentation. • Administered MariaDB, performing upgrades, optimization, maintenance, replication, backup, and recovery. • Administered Linux (Ubuntu server & Mint desktop) systems, handling installation and configuration, including Netplan configurations for single or multiple network interfaces. • Produced reference guides and oriented new members through job shadowing. Coached them through the software development lifecycle with a focus on coding standards, expected documentation, and source control procedures. • Project managed and executed the upgrade of all development and client instances to MariaDB 10.3, including migrating from Windows Server 2012 to Ubuntu 18.04. Converted tables from the Aria engine to InnoDB. Managed a 300GB database (1.5 billion rows) with 3 replication instances for rapid failover, backup, and reporting. Tested all applications for database compatibility and resolved any bugs where required. • Improved reporting performance by implementing a Linux in-memory MariaDB server which leveraged a native RAM disk. The server featured over 650GB of RAM allowing a complete replication database to be hosted in memory. The performance of this system reduced weekly and monthly statistical reporting times from several hours to only a few minutes. • Helped design and develop a CMS branded Customer Advantage. This was based on .NET Web API and featured client-managed HTML templates rendered using the DotLiquid engine. The self-service portal has been in production servicing the customer bases of South West Water, EPCOR, Georgia Natural Gas and others. • Worked on a centralized communications application that queues all outbound correspondence requests from various sources. This solution consists of a web application, web services, and windows services. Clients can fully customize notifications using dynamic DotLiquid templating coupled with PDF Clown where required. Communications are rendered based on various factors like customer preference and available template types. e.g. email, letter, SMS and dialer. • Played a key role in implementing and integrating Union Gas’s Myaccount Mobile. Introduced the team to JavaScript promises and authentication tokens. • Assisted the Infrastructure Team with hardware refreshes. All servers were migrated from Windows 2012 to 2016. There was a mixture of physical and virtualized systems. 30 servers were configured and applications were tested for compatibility before being redeployed to UAT and production. • Technical Stack: C#/.NET, MariaDB, Oracle, JavaScript/jQuery, DotLiquid, Git/Subversion, Postman, Fiddler, Linux (Ubuntu).

4. Web Development, Senior Analyst

   Solutions360

   mars 2012 to janv. 2014

   Worked on the Special Projects team, this required creativity and flexibility due to dynamic and loosely defined requirements. Solutions were frequently assessed and reworked to achieve the client's vision. • Implemented application changes and performed unit testing, contributing to architectural design sessions. • Developed a PHP Web API for RedTag.ca to normalize data from multiple web services and file sources. • Administered SQL Server/T-SQL, created stored procedures, tables, indexes, views, and triggers. • Configured Linux CentOS servers with Apache 2.4. • Conducted certification and compliance testing with third-party data providers. • Built automated batch processing to retrieve, validate, and bulk-load 15 million rows of daily CSV data into SQL Server. • Created a WSDL/XSD utility that generated representative PHP classes from service contracts. • Technical Stack: PHP, SQL Server/T-SQL, Linux (CentOS), Apache, WSDL/XSD, JSON/XML.

5. Web Development, Senior Analyst

   Alliance Data / Enlogix

   oct. 2008 to févr. 2012

   An interest in web applications led me to design and code an intranet site that automated the source code request, approval, and auditing process. This initiative and knowledge gained from this project enabled me to transition into a web development role. • Implemented application changes using Visual Studio, produced documentation, and served as Tier-2 support for operational issues. • Developed Union Gas and SaskPower websites and administrative portals for content management, reporting, and user management. Applications used .NET 4.0 with C# and Oracle and MariaDB data sources. • Designed and developed CICOA (Check-In Check-Out Application) website. This streamlined the PVCS source code request and approval process and featured reports and email notifications. The application was written in PHP with Eclipse PDT, JavaScript, and a MySQL data source. • Managed the electronic bill presentment process, transforming bill print files and compound PDFs through DOC1, Elixir, and Arts Split Pro. • Supported disaster recovery off-site testing, performing web server configurations, code deployment, and validation. • Administered Subversion, including installation, upgrades, backups, and user training. • Served as primary on-call for 24x7 web support. • Updated mypoweraccount.saskpower.com to support the client’s SAP migration. Played a key role in the production implementation which included preparing the final release builds, running all database conversion scripts, and coordinated activities with the client. • Implemented MySQL replication and backup process using Tivoli Storage Manager. • Implemented Visual Subversion, accessed using the TortoiseSVN client. • Completed the migration of all web applications for Georgia Natural Gas from Dallas to a Toronto data center. The applications utilized a mixture of .NET and Java with JBoss & WebLogic. Performed ongoing support even after transition, including all code releases. • Technical Stack: C#/.NET, Java/JBoss/WebLogic, PHP, JavaScript, Oracle, MySQL, Subversion (SVN), IBM Tivoli Storage Manager, DOC1, Elixir, and Arts Split Pro.

6. Release Management Associate

   Alliance Data / Enlogix

   sept. 2000 to oct. 2008

   • Transitioned all Enlogix CIS (Banner) application changes from development to client environments accurately and seamlessly. • Built and packaged all releases and patches consisting of Pro*C, Pro*COBOL, PL/SQL, and Oracle Forms. • Packaged and deployed code with database changes to QA, UAT, and production environments as governed by the Change Management process. • Administered PVCS Source Control, managing all commits on behalf of the development team. • Repatriated the Release Management function from ISM-BC. • Facilitated multiple infrastructure migrations (AIX4/Oracle 8i to AIX5/Oracle 9i), reconfiguring make files and recompiling objects written in Pro*C, Pro*COBOL, and Oracle Forms. • Authored CICOA source code request/approval web application using WAMP and JavaScript. • Authored PVCS web interface for reporting; this was developed using WAMP. • Authored AIX/Windows file auditing application utilizing shell scripting, ASP, HTML. • Technical Stack: Pro*C/Pro*COBOL, PL/SQL, Oracle Forms, PVCS Source Control, PHP (WAMP), JavaScript, AIX Unix, Oracle, Enlogix CIS/Banner.

1. Humber College

   Programming

   Continuing Education: Programming, COBOL, C++ object-oriented design, C language fundamentals of programming, Visual Basic, Database Systems (Oracle PL/SQL).

2. Humber College

   Electronics Engineering Technician

   Circuit design and analysis, Computer-Aided Design, algebra and calculus, telecommunications concepts, VAX basic, x86 assembly programming, and programmable logic controllers.