Software Engineer

Résumé du poste

The Senior Developer will design, configure, and implement the Digital Product Release Management (DPRM) solution to support enterprise release processes. They will also facilitate stakeholder workshops and develop future-state ITSM operating models and governance frameworks.

Détails du poste

Sr. ServiceNow Developer Certifications Required: ServiceNow Certified System Administrator (CSA) Duration: 6 months with option for 6 months extension Location: Toronto, ON/Hybrid Our Client’s ServiceNow Program requires a Senior Developer that will proactively work towards designing, configuring, customizing, and implementing Digital Product Release Management (DPRM) solution to support enterprise release management processes. Minimum seven (7) years of experience consulting on and delivering IT Service Management (ITSM) solutions in large, complex enterprise environments, including process design, implementation, configuration, and operational support. Minimum five (5) years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules and platform capabilities. Proven experience facilitating stakeholder workshops, conducting business process reviews, and gathering requirements to translate business and operational needs into ServiceNow solution designs and technical configurations. Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices. Proven ability to develop and deliver training materials, user guides, operational procedures, knowledge-transfer sessions, and support documentation for business and technical stakeholders. Excellent written, verbal, facilitation, and stakeholder engagement skills. Demonstrated ability to work independently and collaboratively within diverse, cross-functional project teams. Technical Capabilities Extensive experience configuring, customizing, and administering the ServiceNow platform and IT Service Management (ITSM) modules. Experience implementing and supporting ServiceNow Digital Product Release Management (DPRM) or equivalent Release Management solutions. Strong knowledge of ITIL and ITSM best practices, including Incident Management, Change Enablement, Release Management, Problem Management, Service Request Management, Configuration Management (CMDB), Service Level Management, Availability Management, Capacity Management, and IT Service Continuity Management. Advanced experience configuring and customizing ServiceNow workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, Forms, Notifications, Approval Processes, Dashboards, Reports, and Performance Analytics. Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems. Strong knowledge of Systems Development Lifecycle (SDLC) methodologies, including requirements analysis, solution architecture, design, testing, deployment, release management, and production support. Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews. Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.

Ce que vous ferez

The Senior Developer will design, configure, and implement the Digital Product Release Management (DPRM) solution to support enterprise release processes. They will also facilitate stakeholder workshops and develop future-state ITSM operating models and governance frameworks.

Exigences

Requires a minimum of seven years of ITSM consulting experience and five years of hands-on ServiceNow development. A ServiceNow Certified System Administrator (CSA) certification is required.

Compétences indiquées

• Collecte des exigences · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• ServiceNow Development
• ITSM
• Digital Product Release Management
• Process Design
• Stakeholder Engagement
• Flow Designer
• Business Rules
• Client Scripts
• ServiceNow APIs
• ITIL
• CMDB
• SDLC
• Integration Design
• Requirements Gathering
• Performance Analytics
• Governance Frameworks

Domaines d’emploi

• Software
• Technology
• Consulting
• Engineering
• Management & Leadership