Nikru Onyi

Certified Scrum Master and Project Leader with experience supporting digital products, technology teams, customer experience initiatives, CRM implementations, e-commerce solutions, and mobile applications. Skilled in Agile/Scrum delivery, project planning, stakeholder engagement, backlog management, process improvement, reporting, and cross-functional collaboration. Experienced in facilitating high-performing teams, supporting product roadmaps, identifying process improvements, and using data and customer insights to drive business decisions.

• Ability to stay calm in difficult situations
• Ability to work under pressure
• Able to manage multiple projects
• adaptability
• Administrative Support
• Agile
• Souci du détail
• Change Management
• Coaching
• Collaboration
• Communication
• Conflict Resolution
• Continuous Improvement
• Critical Thinking
• Cross-Functional Collaboration
• Service à la clientèle
• Analyse de données
• Decision Making
• Documentation
• Facilitation
• Google Workspace
• interpersonal skills
• issue resolution
• Jira
• Kanban
• Leadership
• Microsoft 365
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Multi-Tasking
• Negotiation
• Sens de l’organisation
• Performance Reporting
• Planning
• Prioritization
• Résolution de problèmes
• Process Improvement
• Gestion de produit
• Project Coordination
• Gestion de projet
• record keeping
• Relationship Building
• Reporting
• Salesforce
• scheduling
• Scrum
• SharePoint
• Stakeholder Management

1. Digital Experience Advisor

   SHAW COMMUNICATIONS

   oct. 2022 to oct. 2023

   • Prioritized and scheduled tasks using effective time-management and project-coordination practices to support on-time delivery using the Scrum framework. • Collaborated with Digital Experience Owners and cross-functional stakeholders to support the Shaw.ca roadmap across web, mobile application, and omnichannel experiences. • Supported accessibility-focused initiatives to align digital experiences with ADA and WCAG guidelines while improving the customer experience and contributing to revenue growth. • Conducted comprehensive website audits to identify opportunities for user experience improvement, accessibility enhancement, and conversion-rate optimization. • Monitored and analyzed digital performance using Google Analytics, Adobe Analytics, and Contentsquare to identify customer behaviour and website interaction trends. • Prepared reports for senior management, summarizing key performance metrics, findings, and actionable recommendations for continuous improvement. • Supported data-driven decision-making by translating website analytics and customer experience insights into practical recommendations.

2. Scrum Master

   FOLIVE CONSULTING

   janv. 2022 to janv. 2022

   • Managed concept-to-launch delivery of digital consulting projects, including e-commerce websites, Salesforce implementations, and mobile application development. • Led Agile implementation across the organization and supported executive buy-in for Agile delivery practices. • Facilitated collaboration, team health, and continuous improvement practices to support productivity and employee engagement. • Supported clients transitioning from Waterfall to Agile through project interventions, coaching, mentoring, and training. • Facilitated Agile ceremonies and supported teams in identifying and resolving impediments, reducing delays and improving delivery efficiency. • Implemented processes that enabled teams to identify and address bugs and defects more quickly, improving delivery outcomes. • Developed recommendations and supported automated data-capture solutions that reduced processing time and improved operational efficiency.

3. Scrum Master

   AGILE STRATEGIE GROUP

   janv. 2021 to janv. 2021

   • Supported the implementation and delivery of CRM solutions within the financial services sector. • Managed concept-to-launch delivery of e-commerce solutions and Commercial Off-The-Shelf (COTS) software. • Served as Scrum Master for two multidisciplinary teams of approximately 10 members, including Data Engineers, Front-End and Back-End Developers, UI/UX Designers, Database Administrators, Business Analysts, and Testers. • Facilitated collaboration across technical and business stakeholders to support successful product delivery. • Supported software delivery through significant operational challenges during the COVID-19 period while maintaining team focus and delivery priorities. • Contributed to successful product deployment that supported substantial growth in the client's customer base.

1. UNIVERSITY OF BENIN

   Bachelor of Science (B.Sc.), Economics and Statistics

2. UNIVERSITY OF BENIN

   Diploma, Banking and Finance

• Certified SAFe® 5 Scrum Master (SSM)

  Scaled Agile

• Salesforce Certified Administrator (SCA)

  Salesforce

• Agile Project Management

  CPD