Henrietta Oguntolu

Results-driven account manager with over 8 years of experience in customer service and property management, adept at building and maintaining client relationships, coordinating with internal teams to deliver high-quality service, and proactively addressing client needs. Known for excellent communication, problem-solving, and team leadership abilities, combined with a proven track record in administrative and operational management.

• Communication
• Microsoft Office Suite
• Team Collaboration

1. Operation Peer (CO-OP)

   Seneca Works, Seneca Polytechnic

   janv. 2026 to avr. 2026

   Toronto, ON

   • Collaborate closely with the Operations Manager, Administrative Support, and other departments to support employer engagement and service delivery. • Drafted operational documentation and trained peers on internal software and service workflows. • Research and vet employers and organizations to ensure legitimacy, suitability, Employment Standards Act (ESA) compliance, and adherence to Seneca Works Employer Terms and Conditions. • Review and approve non–Work-Integrated Learning (WIL) job postings on the Seneca Works Career Portal, ensuring alignment with relevant academic programs. • Provide timely and professional support to students, alumni, employers, and staff via email, phone, Salesforce cases, and inquiries.

2. Leasing Agent

   Vision Properties by Medallion Corporation

   févr. 2023 to janv. 2024

   Ajax, ON

   • Served as the primary contact for tenants, managing inquiries and addressing concerns professionally • Coordinated property tours and managed marketing activities to promote listings • Screened prospective tenants, processed lease applications, and handled application verifications • Conducting surveys of properties in our portfolio and making recommendations for maintenance and upgrades to the responsible departments • Maintained documentation and processed rent payments, ensuring accurate financial record

3. Assistant General Manager

   Horizon Residence

   janv. 2021 to nov. 2022

   Edmonton, AB

   • Managed daily office operations, scheduled appointments, and addressed residents needs • Supervised and trained staff to enhance team performance and client satisfaction • Resolved resident and tenant issues, maintaining a high standard of customer service

4. Resident Representative

   Horizon Residence

   mai 2019 to déc. 2020

   Edmonton, AB

   • Developed and maintained relationships with residents, providing consistent support and updates • Acted as a liaison for media inquiries, facilitating communication with appropriate spokespeople

5. Sales Associate

   Reitman’s

   janv. 2017 to nov. 2017

   Edmonton, AB

   • Delivered high-quality customer service, managed transactions, and maintained store organization • Fostered strong client relationships to drive repeat business and customer loyalty

1. Seneca College

   Graduate Certificate, Human Resource Management

   ON

   2025 to 2026

2. MacEwan University

   Bachelor of Arts, Sociology

   Edmonton, AB

   2020

• Contract Law

  HarvardX Online Learning Initiative

• University Diploma in Human Resources

  Alison Courses

• Introduction to Digital Marketing

• Joint Health and Safety Committee Training

• CPR Certification