Food Service Supervisor

Food Service Supervisor/Shift Manager A&W – Victoria, BC Location: 2430 Millstream Road, Victoria, BC A&W in Victoria is seeking reliable, experienced Food Service Supervisors to join our leadership team in a full-time, permanent role. This opportunity is well suited to individuals who value responsibility, take pride in their work, and are looking for long‑term, stable employment that offers career growth opportunities with a respected Canadian brand. Position Details Wage: $21.00 per hour Hours: 32-40 hours per week Positions Available: 2 Employment Type: Full-time, Permanent Language: English Start Date: As soon as possible What We Offer Consistent, year‑round employment A respectful, people‑centred workplace Opportunities for growth, increased responsibility and career advancement We recognize that employees have commitments outside of work, and we strive to offer flexible scheduling where operationally possible. Optional, employee‑contributed Medical and Dental Benefits (single or family), including: Pharmaceuticals and Hospital Care Paramedical Services and Medical Equipment Vision Care and Travel Coverage Basic and Optional Life Insurance Optional, employee‑contributed Group RRSP About Us The McMurray Group owns and operates A&W Restaurants throughout Western Canada. We are committed to building strong workplaces where people stay and build their careers through open communication, mutual respect, and recognition of a job well done. Our supervisors play a key role in creating professional, well‑run restaurants. Role Overview As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational decisions, and ensure food quality, safety, cleanliness, and customer service meet A&W standards. This is a hands‑on leadership role for individuals who are comfortable taking ownership of their shift and supporting both people and performance. Key ResponsibilitiesLeadership & Operations Supervise and coordinate staff activities during assigned shifts Assign stations, manage breaks, and ensure proper staffing levels Open and/or close the restaurant, including safe and cash‑handling procedures Address operational, staff, or guest concerns professionally and calmly Support training, coaching, and onboarding of new employees Ensure compliance with food safety, sanitation, and workplace safety standards Complete shift documentation and required records accurately Inventory & Cash Control Assist with inventory counts and monitoring waste and usage Follow established cash‑handling and loss‑prevention procedures Support basic food and labour cost control Assist with routine administrative and reporting tasks Customer Experience Maintain a clean, organized, and welcoming restaurant environment Ensure guests receive prompt, friendly, and consistent service Handle guest concerns using A&W service recovery standards Ensure team appearance and conduct meet A&W brand expectations Qualifications & Experience Completion of secondary school or equivalent Minimum 3 years of experience in food service Previous lead, senior crew, or supervisory experience preferred FOODSAFE Level 1 required (Level 2 considered an asset) Strong communication and organizational skills Dependable, mature, and comfortable working independently Ability to succeed in a fast‑paced, accountable environment Working Conditions Fast‑paced restaurant environment Standing and walking throughout shifts, with repetitive tasks typical of a food service environment Occasional lifting of up to 14 kgs (approx. 31 lbs) Shift work including mornings, evenings, weekends, and statutory holidays Posted: July 15, 2026

As a Food Service Supervisor, you will oversee daily restaurant operations during assigned shifts, leading front-line staff and ensuring compliance with food quality and safety standards. You will also handle guest concerns and support training and onboarding of new employees.

Candidates must have a minimum of 3 years of experience in food service, with previous supervisory experience preferred. A completion of secondary school and FOODSAFE Level 1 certification are required.

• Medical and Dental Benefits • Pharmaceuticals and Hospital Care • Paramedical Services and Medical Equipment • Vision Care and Travel Coverage • Basic and Optional Life Insurance • Group RRSP

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Communication
• Organizational Skills
• Food Safety
• Customer Service
• Inventory Management
• Cash Control
• Training
• Coaching
• Problem Solving
• Team Management
• Time Management
• Sanitation Standards
• Operational Decision Making
• Staff Coordination
• Service Recovery

• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Hospitality
• Retail

Formation minimale

Études secondaires

Expérience minimale

3+ ans

Postuler avant le

11 janv. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte