Restaurant Assistant Manager

A&W Restaurants in Victoria, BC, is looking for a full-time Assistant Manager to start immediately at our Langford (Millstream) location. Base Salary: $45,000 annual Total Potential Compensation: 54,725 annual Language: English Hours Per Week: 40 Language: English Education: Secondary School Certificate or equivalent Experience: 3-5 years’ experience in Restaurant Supervisory or Management role. Benefits include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, and AD&D, cell phone allowance, potential quarterly bonus of 7.5% of salary, along with an optional, employee‑contributed Group RRSP. The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed. Role The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and health/employment regulations, and ensuring smooth operations during the Manager’s absence. The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning, organizing, directing, controlling, and evaluating operations; supervising and training staff; and ensuring adherence to food safety and health standards. Responsibilities Operations Support the Manager in balancing food quality, speed of service, guest satisfaction, and cost control. Assist in reviewing weekly P&L statements and managing food, labour, and operational costs. Maintain A&W operational standards and participate in reviews and improvement initiatives. Ensure compliance with WorkSafeBC, public health, and ESA requirements. Assist with staff scheduling and oversee shift deployment. Support maintenance of equipment and facility systems, and coordinate repairs. Promote team engagement and a positive workplace climate. Ensure compliance with sanitation, hygiene, and food-handling practices. Human Resources Recruit and train hourly staff; support supervisory hiring. Address performance issues and participate in discipline as needed. Mentor staff for future leadership roles. Lead team meetings when delegated and support communication. Ensure payroll and scheduling compliance with provincial standards. Promote a safe and motivating work environment. Document and report critical incidents. Assist with Health & Safety meetings and follow‑up on corrective actions. Maintain knowledge of HR policies and enforce them consistently. Financial Assist with daily, weekly, and period-end accounting tasks. Support inventory control, ordering, waste tracking, and cost management. Apply cash, food, and labour cost control practices. Help achieve profitability through cost control and efficiency. Support accurate sales forecasting and strategies to meet targets. Monitor revenues and support adjustments when necessary. Customer Service Maintain high standards of cleanliness, sanitation, and food safety. Ensure high‑quality guest service through effective staff positioning. Assist with local store marketing activities. Address guest concerns using the service recovery program. Ensure team appearance and conduct meet A&W standards. Monitor guest satisfaction metrics and support improvements. Resolve customer issues and ensure compliance with health and safety rules. Qualifications & Requirements Strong interpersonal and leadership skills with supervisory experience. Proficiency in all restaurant operational positions. Knowledge of Restaurant Operating Systems and Standards. Interest in developing and supporting team members. Ability to perform basic accounting and administrative duties. FOODSAFE Level 1 required; Level 2 preferred. Basic or Intermediate First Aid certification. High school diploma or equivalent; hospitality training preferred. Proficiency with POS systems, Windows 11, and MS365 Business. Competencies Leadership & People Development Operational Expertise Financial Insight Customer Focus Decision-Making Communication Skills Problem-Solving Working Conditions Fast-paced food service environment. Standing for extended periods; occasional lifting up to 25 lbs. Flexible availability including evenings, weekends, holidays. Responsible for full restaurant oversight during operating hours. Job Posted: July 15, 2026

The Assistant Manager supports the Manager in supervising overall shift and daily operations, ensuring compliance with A&W standards and health regulations. Responsibilities include managing food quality, guest satisfaction, and team development.

Candidates should have 3-5 years of experience in a restaurant supervisory or management role and a secondary school certificate or equivalent. Additional qualifications include FOODSAFE Level 1 and proficiency with POS systems and Microsoft 365.

• Medical and Dental Benefit Plan • Pharmaceuticals • Hospital Care • Paramedical Services • Medical Equipment • Travel Coverage • Vision Care • Basic and Optional Life Insurance • AD&D • Cell Phone Allowance • Quarterly Bonus • Group RRSP

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Team Development
• Operational Expertise
• Financial Insight
• Customer Focus
• Decision-Making
• Communication Skills
• Problem-Solving
• Food Safety
• Staff Training
• Inventory Control
• Cost Management
• Guest Service
• Scheduling
• Health and Safety Compliance
• POS Systems

• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Hospitality

Formation minimale

Études secondaires

Expérience minimale

5+ ans

Postuler avant le

11 janv. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte