customer support representative - wholesale

<div><b>Job Title:</b> <b>Customer Success Manager</b></div> <div><b>Location:</b> <b>100% Remote</b> (<b>Canada)</b><br data-end="181" data-start="178" /> <b>Job Type:</b><b> T4 Contract</b><br data-end="209" data-start="206" /> <b>Experience:</b> <b>3-6 Years</b><br data-end="236" data-start="233" /> <b>Rate:</b> <b>CAD 55 to 62 per hour</b></div> <div> <b>Role Summary</b> <p data-end="1249" data-start="809">We are hiring for a <b>Customer Success Manager</b> to support customer engagement, Voice of Customer initiatives, and community operations for a leading enterprise software platform. In this role, you'll work closely with Product Management, UX Research, Customer Success, and cross-functional teams to ensure customer feedback is organized, analyzed, and translated into meaningful product improvements. </p> <div> <div> <div> <div> <div> <div> <div> <div> <b>Key Responsibilities:</b> <ul data-end="1070" data-is-last-node="" data-is-only-node="" data-start="103"> <li data-end="197" data-section-id="io2zpj" data-start="103">Manage the customer Ideas Forum by reviewing, triaging, and responding to customer feedback.</li> <li data-end="285" data-section-id="1nkdh16" data-start="198">Engage with customers to gather additional context and ensure feedback is actionable.</li> <li data-end="386" data-section-id="1jmetnw" data-start="286">Coordinate and manage Customer Council meetings, including agendas, documentation, and follow-ups.</li> <li data-end="488" data-section-id="ywl9xs" data-start="387">Build strong relationships with customers and encourage ongoing participation in feedback programs.</li> <li data-end="592" data-section-id="1xn3ny5" data-start="489">Capture, analyze, and synthesize customer feedback into actionable insights for Product and UX teams.</li> <li data-end="687" data-section-id="bgv9dj" data-start="593">Track action items, customer requests, and program outcomes to ensure timely follow-through.</li> <li data-end="785" data-section-id="1rhcw3c" data-start="688">Collaborate with Product Management, UX Research, Customer Success, and cross-functional teams.</li> <li data-end="881" data-section-id="wkj8pz" data-start="786">Use AI tools to analyze customer feedback, identify trends, and generate meaningful insights.</li> <li data-end="969" data-section-id="r2az4g" data-start="882">Maintain accurate program documentation, reports, and customer feedback repositories.</li> <li data-end="1070" data-is-last-node="" data-section-id="ir5ggn" data-start="970">Support Voice of Customer initiatives by improving the visibility and impact of customer insights.</li> </ul> <div> <b>Must-Have Skills:</b> <ul data-end="5025" data-start="4029"> <li data-end="4233" data-section-id="1y7y6ms" data-start="4029">3 to 5 years of experience in <b>community management</b>, <b>customer success</b>, <b>customer support</b>, <b>program management</b>, <b>customer feedback management</b>, <b>market</b> <b>research</b>, <b>user research&lt

Postuler avant le

19 août 2026