Shail Patel

Results-driven Cybersecurity and Technical Support Specialist with hands-on experience in system administration, threat detection, virtualization, and incident response. Demonstrated success in deploying and maintaining secure enterprise systems, managing virtual environments, and performing detailed log analysis. Passionate about cybersecurity with a strong foundation in tools like Splunk, Snort, Nessus, and Metasploit. Currently seeking a Security Operations Centre (SOC) Analyst or technical cybersecurity role where I can contribute my investigative, technical, and problem-solving skills to protect digital infrastructure.

• Burp Suite
• DNS
• Metasploit
• Nessus
• Nmap
• Snort
• Splunk
• TCP/IP
• VirtualBox
• VMware ESXi
• Windows
• Wireshark

1. Technical Support Specialist

   BFG Enterprise services

   oct. 2022 to nov. 2025

   • Managed ESXi virtual machines and Windows/Linux servers. • Conduct overnight IT deployments, system upgrades, and infrastructure changes in line with client requirements. • Performed system upgrades, deployments, and overnight change implementations. • Conducted health checks on devices and escalated complex issues. • Deploy software via internal tools; troubleshoot and resolve technical issues across multiple IT environments. • Escalate critical incidents and collaborate with project leads to ensure smooth operations.

2. Field service technician

   Bell Technical Solutions

   juill. 2022 to oct. 2022

   • Installed and maintained Bell’s fiber/copper networks. • Delivered on-site technical support and customer service. • Promoted services and ensured client satisfaction.

1. Centennial College

   PG Certificate, Cyber Security

   ON

   2021 to 2022

2. Conestoga College

   PG Certificate, Network Security

   ON

   2021

3. Gujarat Tech University

   B.E., Computer Engineering

   India

   2016 to 2020