Store Manager

At Payzant, we’re looking for a Store Manager who is passionate about people, driven by results, and proud to serve their community. In this hands-on role, you’ll lead all aspects of store operations—from building and coaching a high-performing team to driving sales and delivering an exceptional customer experience. You’ll set the tone on the floor, support your team’s growth, and ensure every customer leaves confident in their project. From leading daily operations and merchandising to solving challenges and celebrating wins, no two days are the same. If you’re a natural leader who thrives in a fast-paced environment, takes ownership, and is ready to make a meaningful impact, we’d love to hear from you. What you'll do: Operations Oversee the day-to-day operations of the store, ensuring a smooth, organized, and customer-ready environment Maintain strong merchandising standards so products are easy to shop and project-ready Ensure the store is clean, well-stocked, and reflects the pride we take in serving our community Follow and uphold Payzant policies, procedures, and operational best practices Driving Results Lead the store to achieve and exceed sales targets through strong execution and team focus Review sales and performance reports to identify opportunities and respond quickly Drive local business growth by understanding your customers and their project needs Take ownership of results and lead the team with a solutions-focused mindset Customer Experience Lead by example in delivering friendly, knowledgeable, and project-focused customer service Support customers in finding the right products and solutions for their home improvement needs Ensure every customer feels welcomed, valued, and confident in their project Build lasting relationships within the community to drive loyalty and repeat business People & Culture Build, coach, and inspire a team that takes pride in helping customers get the job done right Recruit and develop team members who reflect our values of service, knowledge, and community Create a positive, respectful, and team-first environment where everyone feels supported Recognize and celebrate team successes while holding the team accountable to high standards Health & Safety Champion a safe and secure environment for customers and team members Ensure all safety standards and procedures are clearly understood and followed Address potential risks quickly and promote a culture of safety every day Lead ongoing safety awareness and training within the store Top Traits We're Looking For: A hands-on leader who isn’t afraid to roll up their sleeves and lead from the floor A people-first mindset with a passion for helping customers and supporting your team A natural coach who can build, motivate, and develop a strong team A results-driven thinker who takes ownership and delivers on goals Someone who thrives in a fast-paced environment and loves variety in their day What we offer: Access to Group Benefit Program RRSP Matching Associate Discount Employee and Family Assistance Program An Amazing Team Environment The above information has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.

The Store Manager will oversee daily store operations, including merchandising, inventory maintenance, and ensuring a clean, customer-ready environment. They are responsible for driving sales targets, coaching team members, and fostering a culture of safety and exceptional customer service.

The ideal candidate is a hands-on leader with a passion for people and a results-driven mindset. They must be capable of building and motivating a team while maintaining high operational and safety standards in a fast-paced retail environment.

• Group Benefit Program • RRSP Matching • Associate Discount • Employee and Family Assistance Program

• Résolution de problèmesSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Store Operations
• Team Leadership
• Sales Management
• Customer Experience
• Merchandising
• Coaching
• Performance Management
• Health And Safety
• Inventory Management
• Problem Solving
• Relationship Building
• Staff Recruitment
• Business Growth
• Conflict Resolution
• Operational Compliance
• Performance Reporting
• Customer Service
• Sales
• Operations
• Safety Standards

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Store Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine