Customer Success Specialist

ARE YOU INTERESTED IN A WORKPLACE THAT HAS... Flexible Hybrid Work Environment 💻 Retirement Savings Matching Plan (RRSP). Plan for your future with us! 💸 Personal Spending Account 💰 Up to $500 to spend on anything related to physical, mental or financial well-being (in addition to your Health Care Spending Account) Summer Hours 🌞 Start your weekend earlier during the summer months! 17 Paid Days Off (in addition to 13 Personal Days) 🌅 This includes an extra day off during the month of your birthday 🍰- our gift to you! An IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team ⚖️ Weather is inclusive, we will be too. Our IDEAS team is committed to making this happen! 📣HAVE WE GOT YOUR ATTENTION? WANT TO LEARN MORE? Read about us here! (spoiler alert… we are the home of The Weather Network )📍 Proud to share that we ranked #5 Most Admired Company in Canada in Leger’s 2026 Reputation Study, among 334 organizations Please note, we are only considering candidates who are eligible to work in Canada and can work in a Hybrid model at our Oakville location. WHAT IS THE DAY TO DAY LOOK LIKE Act as the key point of contact for clients, partnering with the sales team to deeply understand their needs and translate them into actionable plans Become a recognized expert on Pelmorex's Weather B2B product suite, proactively identifying upsell opportunities that contribute to revenue growth Empower Weather B2B clients by collaborating with sales to provide effective onboarding, training, and ongoing support Drive client retention and growth by delivering exceptional service and building strong relationships Confidently communicate complex technical concepts to diverse audiences, ensuring clear understanding and alignment Own the project lifecycle for Pelmorex’s B2B Weather Solutions and custom client projects, ensuring on-time and within-budget delivery and ongoing client satisfaction Cultivate and manage key relationships with clients and stakeholders, fostering collaboration and trust Maintain meticulous project and process documentation to ensure transparency and facilitate effective communication Conduct thorough client meetings to gather detailed requirements and ensure project success Proactively monitor project performance, analyzing progress against goals and identifying opportunities for optimization Your primary focus will be ensuring our clients' success. By translating your deep understanding of our products into seamless project delivery, you'll directly contribute to the value we provide Roles, responsibilities and duties may evolve and change over time. WE ARE HOPING YOU HAVE 2-5 years of relevant client relationship experience 1+ year(s) of experience working with data analytics and/or weather products Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders Strong analytical mindset and data driven decision making YOU ARE MADE FOR THIS IF YOU... Are passionate about your clients and delivering the best solutions for them Do not focus on what is simple or complex, but what is effective Enjoy building relationships and creating order in chaos Learn new concepts and technology quickly and are agile and adaptable to change Ability to work in a fast paced startup environment and are not afraid to roll up your sleeves and get your hands dirty during execution times Are a natural problem solver and a solutions oriented thinker DON’T MEET ALL THE REQUIREMENTS? DON’T WORRY… Not all applicants will have skills that match a job description exactly. Pelmorex values and welcomes diverse experiences. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Pelmorex. We are always looking for people who will be a culture add (yup, that's right, we don’t subscribe to culture fit, we want you to add to what we think is an amazing culture and work environment INTERESTED? IT GETS BETTER…. Open and transparent communication, including All Hands Meetings with our CEO Frequent employee pulse surveys 📝 we value your feedback so we can continue to make Pelmorex a great place to work! While we encourage 1:1 conversations, we recognize that not everyone is comfortable with speaking up 🗣 We have an anonymous reporting platform (Speakfully) to ensure everyone’s voice is heard OUR PROMISE TO YOU... We’re highly focused on doing the right thing. We’ll discuss issues and timelines professionally, so you have the time you need to do the best work you can You will see the result of your work pushed out to real users quickly We’re a team that enjoys learning new technologies and we’re open to trying new things We’ll try our best not to bog you down with boring meetings Weather inspires, protects, and transforms. For 35+ years, Pelmorex has led the way with trusted forecasts and alerts. With innovation at our core, we provide precision, speed, and unmatched reliability—safeguarding lives, powering decisions, and driving business success. Whatever the weather, we turn its potential into action. We’re Pelmorex. Imagine it and we’ll deliver it. Fair and Authentic Interview Experience We welcome candidates using AI tools to prepare for interviews or to learn more about Pelmorex. During the interviews themselves, we expect responses to come from your own experience and thinking. We ask that candidates not use real-time AI assistance, live answer prompts, or automated response tools during interviews. This helps ensure a fair process for everyone and allows us to evaluate how you approach problems and communicate in your own voice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Act as the primary point of contact for B2B clients to ensure success through effective onboarding, training, and ongoing support. Manage the project lifecycle for weather solutions and identify upsell opportunities to drive revenue growth.

Requires 2-5 years of client relationship experience and at least one year of experience with data analytics or weather products. Candidates must possess strong communication skills and an analytical mindset to translate technical concepts for non-technical stakeholders.

• Flexible Hybrid Work Environment • Retirement Savings Matching Plan (RRSP) • Personal Spending Account • Health Care Spending Account • Summer Hours • 17 Paid Days Off • Birthday Day Off • Inclusion, Diversity, Equity, Awareness, Solidarity (IDEAS) team

• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Client Relationship Management
• Data Analytics
• Technical Communication
• Project Lifecycle Management
• Onboarding
• Client Retention
• Requirement Gathering
• Problem Solving
• Stakeholder Management
• Upselling
• Analytical Thinking
• Adaptability

• Customer Service & Support
• Sales
• Data & Analytics
• Management & Leadership
• Technology

Expérience minimale

2+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Not Applicable

Mode de candidature

La candidature directe est offerte