IT Asset Management Analyst

IT ASSET MANAGEMENT (ITAM) ANALYST – SERVICENOW Position: Operations Support Coordinator (IT Asset) Location: Scarborough, Ontario - Onsite *Needs to have experience in ServiceNow working directly with assets. *Experience working with assets in the CMDB table in ServiceNow Responsibilities includes: * Monitoring two shared mailboxes for asset updates, handling asset refresh inquiries, and working with Absolute. * Manage operational requests and workflows through ServiceNow * Coordination of inventory tracking, shipment documentation, and other warehouse-related activities. * Coordinate schedules, meetings, and communications using Microsoft Outlook * Support the warehouse team with documentation, shipment tracking, and reporting * Collaborate with internal stakeholders to ensure efficient warehouse operations * Identify opportunities for process improvement and recommend operational enhancements * Assist with inventory tracking and documentation related to incoming and outgoing shipments The ideal candidate should also have: * A strong understanding of hardware assets in ServiceNow, including how to interpret asset history and making updates in the hardware asset table * Experience in ServiceNow working directly with assets. * Intermediate Excel skills are preferred * Familiarity with Power BI is a nice bonus * Proven experience in an operational support role * Strong verbal and written communication skills * Highly detail-oriented with a proactive approach to tasks * Excellent organizational, time-management, and problem-solving skills * Experience in a warehouse or logistics environment * Familiarity with inventory tracking systems or warehouse management software

The IT Asset Management Analyst will manage operational requests and workflows within ServiceNow while coordinating inventory tracking and warehouse documentation. They will also collaborate with stakeholders to ensure efficient warehouse operations and identify opportunities for process improvement.

The ideal candidate must have direct experience working with assets in the ServiceNow CMDB table and possess strong hardware asset management knowledge. Additionally, the role requires experience in a warehouse or logistics environment, intermediate Excel skills, and excellent organizational abilities.

• LogistiqueSouhaitée
• Opérations d’entrepôtSouhaitée
• Microsoft OutlookSouhaitée
• Microsoft ExcelSouhaitée
• Power BISouhaitée
• Gestion du tempsSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• ServiceNow
• IT Asset Management
• CMDB
• Hardware Assets
• Inventory Tracking
• Logistics
• Warehouse Operations
• Microsoft Outlook
• Excel
• Power BI
• Shipment Documentation
• Operational Support
• Communication Skills
• Time Management
• Problem Solving
• Process Improvement
• Workflow Management
• Configuration Management Databases
• Communication
• Warehousing
• Operations
• Warehouse Management
• Coordinating
• Detail Oriented

• Technology
• Logistics
• Administrative
• Software
• IT Asset Management Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Systems Analysts

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine