Retail Store Manager

POP MART (09992.HK [http://09992.HK]), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world. POP MART has built a comprehensive IP commercialization ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value realization. In September 2023, POP MART opened POP LAND in Beijing Chaoyang Park — the first immersive IP-themed park in the art toy industry. The company has also expanded the global reach of its IPs through licensing, co-branding with well-known brands, and organizing art toy expos and IP-themed exhibitions in various international markets. To further enrich its IP content and narrative, POP MART is also actively developing original animation projects, enhancing both the depth and reach of its creative universe. OP MART (09992.HK [http://09992.hk/]), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world. Job Overview POP MART is seeking a Store Manager to lead store performance, team development, and operational excellence as we continue expanding across the United States. This role owns the end-to-end store business, including sales performance, customer experience, operations execution, and people leadership, ensuring alignment with POP MART’s brand standards, global retail strategy, and company culture. The Store Manager serves as a stakeholder of the store’s four-wall performance and acts as the critical link between people, product, profit, performance. This role reports to the District/Area Manager and partners cross-functionally with Visual Merchandising, Marketing, Operations, HR, and international teams. An interest in designer toys, collectibles, and trend culture is strongly preferred. What You Will Achieve Own total store performance, including sales targets, KPIs, and profitability. Monitor and analyze business trends, product performance, and customer demand to drive commercial decisions. Execute product launches, merchandising strategies, and marketing initiatives to maximize sell-through. Maintain strong communication with Area Manager and cross-functional partners regarding store performance, risks, and opportunities. Maintain loss prevention standards and implement shrink-reduction strategies. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

The Store Manager is responsible for owning total store performance, including sales targets, KPIs, and profitability. They lead team development and execute merchandising and marketing strategies to maximize sell-through and ensure brand alignment.

Candidates should have strong leadership skills and experience in retail operations and business analysis. An interest in designer toys, collectibles, and trend culture is strongly preferred.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Store Management
• Sales Performance
• KPI Analysis
• Team Leadership
• Operational Excellence
• Visual Merchandising
• Loss Prevention
• Customer Experience
• Inventory Management
• Business Trend Analysis
• Product Launch Execution
• Stakeholder Management

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Creative & Media

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine