Conseiller(ère) qualité et développement des compétences - entreprises

Résumé du poste

The Quality and Skills Development Advisor will conduct file audits and call monitoring to ensure compliance with policies and service standards. They will collaborate with managers to provide feedback, coaching, and training to improve team performance and service quality.

Détails du poste

The Quality and Skills Development Advisor will conduct file audits and call monitoring to ensure compliance with policies and service standards. They will collaborate with managers to provide feedback, coaching, and training to improve team performance and service quality. Candidates must hold a college diploma (DEC/AEC) in insurance and financial services and possess a valid commercial damage insurance agent license. A minimum of 6 to 8 years of relevant experience in commercial insurance is required, along with strong analytical and communication skills.

Ce que vous ferez

The Quality and Skills Development Advisor will conduct file audits and call monitoring to ensure compliance with policies and service standards. They will collaborate with managers to provide feedback, coaching, and training to improve team performance and service quality.

Exigences

Candidates must hold a college diploma (DEC/AEC) in insurance and financial services and possess a valid commercial damage insurance agent license. A minimum of 6 to 8 years of relevant experience in commercial insurance is required, along with strong analytical and communication skills.

Avantages

• Collective insurance
• Telemedicine service
• Employee assistance program
• Defined benefit pension plan
• Auto and home insurance discounts
• Social activities
• Modern office environment

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Training · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• Coaching · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Quality auditing
• Competency development
• Coaching
• Training
• Risk analysis
• Problem solving
• Communication
• Customer service
• Microsoft Office
• Insurance regulations
• Commercial insurance
• Policy compliance

Domaines d’emploi

• Finance & Accounting
• Human Resources
• Customer Service & Support
• Management & Leadership
• Consulting

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