Food Services Supervisor, Retail

Salary The salary range for this position is CAD $34.81/Hr. - CAD $34.81/Hr. Job Accuracy Posting Flag The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required Summary **As Providence Health Care prepares for the opening of the New St. Paul's Hospital, some aspects of this position may evolve during the transition period. While the overall nature of the role is expected to remain substantially the same, operational requirements may result in adjustments to scheduling, FTE, unit assignment, site or other operational details.** Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.Reporting to the Regional Manager, Retail Food Services or designate, the Food Services Supervisor, Retail, ensures that full-service cafeteria, coffee shop (if applicable) and catering services run smoothly for customer service, food quality, food safety, physical safety and merchandise excellence. Oversees the daily food service operations in assigned areas including supervising and training staff, staffing schedules, menu planning and ordering, inventory management, performing administrative record keeping for daily, weekly, and monthly periods, and performing daily cashouts and related financial entries. Approves timesheets and maintains accurate records on payroll system. Maintains food standards by participating in quality assurance activities and coordinates regular inventory counts. Ensures kitchen production for cafeteria items and catering orders are operating timely and effectively. Promotes and maintains excellent customer relations by resolving customer concerns and providing exceptional service. Maintains effective on-going communication with all levels of staff that fosters a respectful Food Services work environment. The Supervisor is accountable to ensuring daily operations are efficient and effective while maintaining quality standards. What You Bring Education and Experience: Graduation from a recognized two-year program in Food Service Supervision. One year's recent, related experience in Retail or an equivalent combination of education, training, and experience. Food Safe Certificate 1. Skills and Abilities: Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to supervise. Ability to organize work. Ability to operate related equipment. What We Offer Competitive salary as per the FBA Collective Agreement, $34.81/hour Meaningful impact: Your dedication and expertise will directly impact the lives of our patients and community. Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth. State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. Your Day to Day: Supervises staff by preparing schedules, coordinating assignments, evaluating performance, managing orientation and training, maintaining staffing records, arranging relief coverage, processing leave requests, and completing payroll/timekeeping documentation. Oversees daily food service operations, including staffing, customer service, food preparation, cooking, meal service, inventory control, food storage, stock replenishment, purchasing, receiving supplies, resolving discrepancies, and cost control reporting. Plans and executes menus, recipes, catering functions, and special events in consultation with the Manager/Assistant Manager, ensuring quality standards, food presentation, and successful event delivery. Maintains food safety, sanitation, and workplace safety standards in accordance with HACCP, WHMIS, and established procedures; conducts inspections, implements corrective actions, and reports hazards and injuries. Supports quality assurance and continuous improvement activities, including audits, inspections, satisfaction surveys, maintaining manuals and statistical records, and updating departmental standards and procedures. Ensures equipment and facilities are safe and operational by coordinating maintenance and repairs with appropriate departments and notifying management of servicing requirements. Manages financial and administrative responsibilities, including cash handling, balancing and deposits, monitoring expenditures, participating in budget recommendations, resolving customer concerns, and contributing to staff meetings and departmental initiatives. Performs other related duties as assigned About Food Services: Food Services plays a vital role in enhancing patient care and health outcomes by providing nutritious, high-quality meals tailored to diverse dietary needs. Our team includes dedicated professionals who work collaboratively to ensure meals meet the highest standards of care, serving patients, residents, and staff across Providence Health Care facilities. We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

The Food Services Supervisor oversees daily retail food operations, including staff supervision, menu planning, inventory control, and financial record keeping. They ensure high standards of food quality, safety, and customer service while maintaining efficient kitchen production and catering delivery.

Candidates must have graduation from a recognized two-year program in Food Service Supervision and at least one year of recent related experience. A Food Safe Certificate 1 is required, along with strong organizational, communication, and supervisory abilities.

• Competitive salary • Professional development opportunities

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Assurance qualitéSouhaitée
• Salubrité alimentaireSouhaitée
• Manipulation d’argentSouhaitée
• CommunicationSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Food service supervision
• Staff scheduling
• Inventory management
• Menu planning
• Customer service
• Food safety
• Payroll administration
• Quality assurance
• Cash handling
• Team leadership
• Communication
• Problem solving
• HACCP compliance
• WHMIS knowledge
• Maintenance Coordination
• Menu Planning
• Food Quality Assurance And Control
• Cash Handling
• Cost Control
• Food Plating And Presentation
• Record Keeping
• Payroll Systems
• Research
• Teaching
• Auditing
• Customer Relationship Management
• Management
• Customer Service
• Community Health
• Continuous Improvement Process
• Cooking
• Integrated Care
• Food Services
• Food Safety And Sanitation
• Food Preparation
• Hazard Analysis And Critical Control Points (HACCP)
• Innovation
• Inventory Control
• Inventory Management
• Merchandising
• Operations
• Sanitation
• Purchasing
• Quality Assurance
• Quality Management
• Recipes
• Workplace Hazardous Materials Information Systems
• Writing
• Scheduling
• Balancing (Ledger/Billing)

• Food & Beverage
• Retail
• Management & Leadership
• Healthcare
• Customer Service & Support
• Food Service Supervisor
• Retail Store Supervisor
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Postuler avant le

28 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine