collection officer (except taxation)

Competition # : 49502 Department: Service Nova ScotiaLocation: HALIFAXType of Employment: TermUnion Status: NSGEU - NSPG Closing Date: 17-Aug-26 (Applications are accepted until 11:59 PM Atlantic Time)About UsAt Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. About Our OpportunityReporting to the Collection Supervisor, you are responsible for collecting outstanding debts due to the Province which have been assigned from various client departments, and public sector entities. As a member of the Collection team, you will manage an assigned portfolio. Specifically, you will ensure that debts due to the Province are monitored and resolved promptly and cost effectively. Primary AccountabilitiesKey responsibilities include:-Communicating with debtors by telephone, in writing, and in person to secure and negotiate payments, and arranging repayment programs with debtors and/or their representatives;-Interpreting and assessing financial records to support the debtor's ability to repay; -Prioritizing debt accounts where payments have not been received while using available information to make informed decisions regarding actions to obtain payment;-Reviewing and analyzing bankruptcy/consumer proposal packages to properly vote, liaise with Trustees in Bankruptcy, and follow up on receivership and bankruptcy notices;-Maintaining accurate payment records ensuring schedules comply with the payment arrangements;-Responding to debtor enquiries, while liaising with other departments, government agencies, financial institutions, civil offices, and the legal community;-Ensuring that debts which cannot be collected are processed appropriately.Qualifications and ExperienceTo be successful in this position, you possess a Bachelor's degree, in addition to 1 year of related experience in the collection recovery field. An equivalent combination of training and experience will be considered. Examples of equivalences would include 5 years of relevant work experience; 2 years post-secondary education + 3 years of experience; 1 year post-secondary education + 4 years of relevant experience. You also possess the following qualifications:-Ability to manage large caseloads and prioritize work;-Experience interpreting and assessing financial statements; -Excellent analytical and problem solving skills;-Strong decision making skills;-Excellent communication skills;-Proficient in computerized applications, such as MS Office, and e-mail applications;-Strong interview and negotiation skills;-High degree of tact, diplomacy, and discretion;-The ability to work and communicate with sensitivity and confidentiality.Knowledge of the Finance Act, Revenue Act, Sales Tax Act, Employment Support and Income Assistance Act, Natural Resources Act, Education Act, Student Aid Act, and applicable regulations would be viewed as an asset.EquivalencyApplicants relying on education and experience equivalencies must demonstrate such equivalencies in their application. BenefitsBased on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.Working Conditions-Normal work week is 35 hours/week, 7 hours/day-May be required to work overtime on occasionAdditional InformationThis is a Term employment opportunity with an anticipated end date of October

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27 août 2026