À propos
Experience: FC Associate at Amazon (2020–present); Bilingual Customer Sales and Service Agent - Aeroplan call center at Air Canada (2024–2024); Customer Service Sales and Agent at Air Canada (2019–2019). Studied High School Diploma at Rosebud High School.
Compétences
- Capable of working independently and thriving in team settings.
- Handling debit, credit, and cash transactions
- Highly organized with great attention to detail and adept at multitasking.
- Running a successful family-owned business
Expérience
Bilingual Customer Sales and Service Agent - Aeroplan call center
Air Canada
janv. 2024 to janv. 2024
Richmond, BC
• Delivered exceptional customer service in both English and Hindi, assisting Aeroplan members with flight bookings, mileage redemption, account inquiries, and program benefits. • Promoted and upsold Aeroplan products and partner offers. • Resolved customer concerns efficiently by navigating multiple systems
FC Associate
Amazon
janv. 2020 to Aujourd’hui
New Westminster, BC; YVR3; Delta YVR2
• Efficiently managed receiving, D-kent, floor picking, and floor stowing products. • Utilize scanners, laptops, and computers to enhance workflow. • Active member of the Joint Health Safety Committee, Loss Prevention Associate Committee, and HR Activity Committee. • Worked in the Inbound, Outbound and ICQA departments.
Sales Associate/Cashier
Reitmans
janv. 2019 to janv. 2019
Multiple Locations, BC
• Delivered exceptional customer service by meeting and greeting customers and assisting with merchandise selection. • Managed Ladies Fitting Room, ensuring it was clean and organized. • Handled cashier duties, processing payments via cash, credit, and debit.
Customer Service Sales and Agent
Air Canada
janv. 2019 to janv. 2019
Richmond, BC
• Provided detailed information regarding flights, fares, destinations, and special offers. • Utilized Air Canada’s in-house system to make new flight reservations or modify existing bookings. • Ensured customer satisfaction by providing timely resolutions to inquiries.
Florist/Cashier
Safeway
janv. 2018 to janv. 2018
Surrey, BC
• Created flower arrangements and maintained a clean workplace. • Handled cashier duties, processing payments via cash, credit, and debit.
Sales Associate/Cashier
The Hudson’s Bay
janv. 2018 to janv. 2018
Surrey, BC
• Assisted customers in all departments, ensuring they found the merchandise they needed. • Managed fitting rooms, maintaining cleanliness and organization, and helping customers with sizing. • Conducted cashier transactions, handling payments efficiently.
Barista
Starbucks
janv. 2018 to janv. 2018
Tsawwassen, BC
• Prepared drinks and completed food orders. • Maintained a clean workplace and managed the food counter. • Organized storage room and managed inventory. • Processed payments at the cashier.
Cosmetic Consultant
Shoppers Drug Mart
janv. 2016 to janv. 2016
Surrey, BC
• Organized and merchandised floor displays and shelves. • Assisted customers with product inquiries and provided excellent customer service. • Handled sales and cashier duties, processing payments efficiently.
Customer Service/Sales
Peoples Jewelers
janv. 2016 to janv. 2016
Richmond, BC
• Merchandised and showcased new jewelry. • Assisted customers with product inquiries, providing excellent customer service. • Managed inventory and processed payments at the cashier.
Supervisor
Star Cleaners 1982 Ltd
janv. 2000 to janv. 2015
New Westminster, BC
• Planned, delegated responsibilities, and managed time effectively. • Ran the front of the business, providing outstanding customer service. • Trained new employees and created schedules. • Maintained a clean workplace and organized the shop. • Managed front display window merchandising and handled cashier duties.
Customer Service/Set-up Crew/ Cashier
Walmart
janv. 1998 to janv. 1998
Lougheed Mall, Burnaby, BC
• Merchandised and organized floor displays and shelves across all departments. • Assisted customers with product inquiries and provided excellent customer service. • Handled sales and cashier duties, processing payments efficiently.
Independent Sales Consultant
Mary Kay Cosmetics
janv. 1995 to janv. 1995
New Westminster, BC
• Sold skincare, color cosmetics, body care, and fragrances for men and women. • Followed up with sales and clients, providing excellent customer service. • Managed sales and inventory of products and displayed products to customers.
Formation
Rosebud High School
High School Diploma
Mumbai, India
1987
Permis et certifications
Foodsafe Level One Certificate
Advanced Learning Centre
Certification in Emergency First Aid & CPR/AED Level C CSA Std.z1210-17 – Basic
Certification in Hair and Beauty
Shrungar Ladies College of Hair and Beauty