Collections Account Manager - Bilingual (French/English)

About Us RB Global (NYSE: RBA) RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. About The Team About the team - Corporate As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives. Every day your work will make a difference in the way we run our business and in the way customers interact with us. Job Description The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts Responsibilities Responsible for the early-stage collections on majority commercial and some consumer accounts Prioritizes collections of accounts within team Identifies process gaps and recommends solutions for improvements Problem solves a solution for early defaults and collapses and presents to management Responsible for reducing the collapse rate Track and report (excel and qualitative feedback) on work queue results Controls the negotiation with customers on payment timelines, partial payments, default fees, etc Responsible for operational issues Performs other duties as assigned Qualifications 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement Strong communication skills – listening to customers and understanding their situation Excellent phone etiquette Strong written communication through email Excellent questioning and probing skills

The role is responsible for collecting outstanding balances on various platforms and resolving outstanding accounts. Key duties include managing early-stage collections for commercial and consumer accounts and reducing collapse rates through effective negotiation.

Candidates must have 5 years of collections experience within auto loans, commercial collections, or financial institutions. Strong communication, probing skills, and a self-motivated approach to identifying process gaps are required.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Collections
• Account Management
• Commercial Collections
• Negotiation
• Process Improvement
• Phone Etiquette
• Written Communication
• Problem Solving
• Financial Portfolio Management
• Customer Service

• Finance & Accounting
• Sales
• Customer Service & Support
• Transportation
• Construction

Expérience minimale

5+ ans

Postuler avant le

14 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte