Control Clerk Operations Support

Job Description Control Clerk Operations Support Public Works – Operations Support Status: 1 Long Term Contract Full-Time, Duration 13 months Hiring Range: $62,902 to $70,765 per annum plus benefits Work Mode: Hybrid* See below for more details. Location: 2 Copper Road, Brampton Hours of Work: 35 hours per week The Role: Reporting to the Supervisor, Stormwater Billing, within the Operations Support division of Public Works, the Control Clerk Operations Support is responsible for Stormwater Billing GL account reconciliation and the administration and collection of Stormwater Billing arrears using Oracle CCBCS software. This role supports the accurate management of stormwater billing, account maintenance, and customer inquiries, while ensuring compliance with established policies, procedures, and service standards. The incumbent will utilize the Region’s billing system, Oracle CCBCS, to support stormwater billing operations and collaborate with internal and external stakeholders to meet program objectives. What you will do in this role: Monitor and take appropriate action on accounts in arrears, including pretax letters and follow up calls or emails Prepare monthly collections report for arrears to be transferred to tax roll Liaise with client municipality staff and internal Billing staff regarding account payment and tax roll transfers Respond to customer questions and complaints via phone and email, providing clear and professional support Handle the receipt and processing of payments from City of Brampton, ensuring accurate accounting entries and adjustments in the billing system and the financial system Monitor and perform quality assurance checks to ensure data accuracy and compliance Reconcile General Ledger accounts related to Stormwater Billing Monitor input/automated processing (cash receipts, billing and adjustments) to CCBCS billing system to ensure correct totals are posted to the general ledger Research and resolve reconciliation variances within established timelines Prepare journal entries and remittance documentation related to Stormwater Billing Ensure compliance with municipal policies, MFIPPA guidelines, procedures, and service level agreements. Participate in user acceptance testing for billing system updates Maintain accurate and up-to-date standard operating procedures Collaborate with teammates to develop and implement process improvements Related duties as assigned by the Stormwater Billing Supervisor What the role requires: Completion of a University or College degree in accounting Minimum three (3) years of related experience Knowledge of Peel Region’s stormwater, water, and wastewater billing programs is considered an asset. Experience working with billing systems; experience with Oracle CCBCS is preferred. Experience handling financial transactions and understanding their impact on account balances. Proven experience providing customer service and interacting with the public, including responding to inquiries, resolving concerns, and explaining complex information. Strong mathematical aptitude, particularly related to billing calculations and financial transactions. High attention to detail and commitment to data accuracy. Excellent verbal and written communication skills with the ability to communicate effectively with diverse audiences. Ability to work independently and collaboratively within specified deadlines Advanced analytical and problem-solving skills with the ability to investigate and resolve discrepancies. Demonstrated proficiency with Microsoft Office applications, including Excel, Word, Outlook, and OneDrive. Demonstrated proficiency with financial reporting system software including creation of journal entries and retrieving financial information such as JE’s and financial reports. Experience with PeopleSoft Financials is preferred. Commitment to continuous improvement and delivering excellent customer service. A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted). Perks @ Peel and why you will love working for us: Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date Automatic enrolment into OMERS pension plan Accrue Vacation on a monthly basis starting at 3 weeks per annum 3 Paid personal days and floating holidays Flexible hours supporting your wellness and wellbeing Annual performance review and merit increases based on performance Supportive leadership and a culture of respect and inclusion Access to tuition reimbursement and learning and development resources Be bold. Think big. Join us. Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time. It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies. Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission. Interview: Our recruitment process may be completed with video conference technology. Join us—be bold, think big, and help shape a better tomorrow. The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there. Public Notice: Water and Wastewater Services Transition Effective January 1, 2029, the Region of Peel’s Water and Wastewater services will become a Public Utility, as part of the provincially guided transition process. On this date, the new utility will assume responsibility for delivering water and wastewater services across Peel. Residents and businesses can expect continued reliable service throughout the transition, and the Region will work closely with all partners to ensure a smooth and well‑coordinated change. If this opportunity matches your qualifications and experience, please apply on-line. About Us Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses. We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life. Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region. Additional Information Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

The Control Clerk is responsible for Stormwater Billing GL account reconciliation and the administration of billing arrears using Oracle CCBCS software. The role also involves responding to customer inquiries, processing payments, and ensuring compliance with municipal policies and service standards.

Candidates must possess a University or College degree in accounting and a minimum of three years of related experience. Proficiency in billing systems, financial reporting software, and strong mathematical and communication skills are required.

• Health insurance • Dental insurance • Vision insurance • Psychological health support • OMERS pension plan • Paid vacation • Paid personal days • Floating holidays • Tuition reimbursement • Learning and development resources

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée
• ComptabilitéSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Accounting
• General ledger reconciliation
• Financial reporting
• Billing systems
• Oracle CCBCS
• Data accuracy
• Customer service
• Mathematical aptitude
• Problem-solving
• Journal entries
• Microsoft Office
• PeopleSoft Financials
• Communication
• Process improvement
• Compliance
• User Acceptance Testing (UAT)
• Account Reconciliation
• General Ledger Reconciliation
• Workplace Inclusivity
• Garbage Collection (Computer Science)
• Cash Receipts
• Advanced Analytics
• Service Standards
• Microsoft Excel
• Research
• Artificial Intelligence
• Automation
• Reconciliation
• Billing
• Billing Systems
• Management
• Customer Service
• Continuous Improvement Process
• Financial Systems
• Financial Statements
• General Ledger
• Standard Operating Procedure
• Leadership
• Innovation
• Problem Solving
• Long-Term Care
• Mathematics
• Microsoft Outlook
• Wastewater
• Operations
• PeopleSoft Financial Management
• Performance Review
• Public Utility
• Public Works
• Quality Assurance

• Finance & Accounting
• Government & Public Sector
• Administrative
• Customer Service & Support
• Operations Support Clerk
• Billing Clerk (General)
• Accounting and Bookkeeping Clerks
• Billing and Posting Clerks

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

22 août 2026

Langue de l’offre

anglais

Heures de travail

35 heures par semaine

Présence au bureau

2 jours par semaine