Supervisor, Recoveries

Overview Supervisor, Recoveries Human Services - Social Development, Planning and Partnerships Status: Regular Full Time Salary Range: Non Union, Salary Band I Hiring Range: $105,754 per annum to $118,974 per annum (plus comprehensive benefits) Work Mode: Hybrid; 2 Onsite days per week which can increase based on operational needs *see below for more details about this work mode. Location: 10 Peel Centre Drive, Brampton ON Hours of work: 35 Hours per week Who we are: The Program Funding Support team provides funding related support for the Early Years and Child Care, Housing and Ontario Works programs. These supports include the recovery of subsidy overpayment's for former clients, payment management and processing, eligibility reviews and fraud investigations, and appeals adjudication/tribunal representation.​​​​​​​​​​​​​​​​ The Recovery Unit focus within Program Funding Support is to ensure that all revenues owed to Human Services are diligently pursued and that all revenue received is recorded and reported accurately. Accurate reporting ensures that the Form 5 information (used to bill the province) is correct. Revenue recovered helps to off-set the cost of program service delivery. The focus of the Recovery Team is to support the Ontario Works (OW) program, Early Years and Child Care (EYCC) program and Peel Housing Corporation (PHC) in the Region of Peel. This team ensures that all revenues owed by former clients and tenants are correctly identified, diligently pursued, collected, deposited, tracked and reported. The income recovered and reported by the Recovery Team help to offset the cost of social assistance to the Region. Reporting to: Manager, Program Funding Support Team Structure: In this role you will Supervise a team of unionized employees consisting of 7 Financial Recovery Coordinators (FRCs). What you will do in this role: Supervise employees through a variety of activities including hiring, coaching, motivating, developing job objectives, disciplining, managing performance, assigning and delegating work and ensuring quality and service standards are met. Supervise the Financial Recovery Coordinators who ensure Human Services collection practices adhere to legislative requirements through policy and established practices. Supervise the activities related to the collection, analysis and evaluation of data in order to maximize revenues for the Human Services Department. Supervise a complex portfolio with the ability to balance competing interests and priorities of clients from different program areas within Human Services. Ensure that work activity aligns with departmental priorities in relation to the Human Services Plan and the overall departmental direction. Authorize weekly deposits as well as addresses overpayment internal appeals. Accountable for maintaining security profiles and assigning appropriate profiles to authorized staff in relevant financial systems the recovery staff database; and ensures the integrity of both systems. Resolve escalated client issues that staff are not able to deal with. Respond to elected official inquiries. Authorize bankruptcy-related documents on behalf of the Region of Peel. Refer terminated client files to a private collection agency to retrieve amounts owing to the Region of Peel; responsible for managing the inventory of client information; liaise with the Collection agency on client issues. Authorize staff to consult with Corporate Legal Representatives when contentious issues arise regarding legal assignments and direction on policy and legislation. Effectively controls and manages the collection of revenue exceeding $3-4 million annually. Respond to financial related questions posed by the Internal and External Auditors. Assist the Manager by projecting and/or identifying trends and risks through statistical analysis. Provide regular reporting on monthly collection activities across relevant Human Services program areas. Provide input to the Manager on the operational budget for the Recoveries Unit. Maintain a thorough knowledge of related programs and computer systems pertaining to human services. Support the service delivery requirements and complies with regulation requirements as identified but not limited to the following Acts: Ontario Works, Housing Services Act, Child Care and Early Years Act (CCEYA), Ontario Disability Support Program, Municipal Freedom of Information and Protection of Privacy, Child and Family Services, Residential Tenancy and Bankruptcy Law. Liaise with third parties such as Service Canada, Trustees, Lawyers, Insurance Companies, Ontario Disability Support Program, the Family Responsibility Office, other Municipalities, Elected Officials and Regional Council. Understand provincial programs and policies as well as departmental policies, objectives and strategic plans in the context of corporate wide objectives. Develop and implements processes in line with the Corporate Process Management and Improvement Methodology. Promote a client-centered and service-oriented culture which supports teamwork and integration and models the Regional values. Develop relationships with all divisions in the department; participates in cross functional initiatives What the role requires: Post secondary education in Human Services or related field, finance or public administration or an equivalent combination of education and experience. Five (5) years of related work experience Demonstrated formal leadership experience and skills (minimum 2 years preferred) and an understanding of leading within a unionized environment. Working knowledge of legislation that directs and supports the delivery of Human Services programs and services such as the Ontario Works Act, the Ontario Disability Support Program Act, the Bankruptcy Act, the Housing Services Act, the Child Care and Early Years Act (CCEYA), the Municipal Freedom of Information and Protection of Privacy Act, the Child and Family Services Act and the Residential Tenancy Act. Working knowledge of systems used to support the delivery of Human Services programs and services such as SAMs, OCCMS, CSPay, CMS, , HTI, PowerBI and Microsoft Office. Knowledge of social assistance programs, social services, municipal government, provincial government, and community resources and services Knowledge of acts, programs and policies relating to WSIB, OSAP, Service Canada (CPP, OAS and EI), immigration and sponsorship, bankruptcy, Family Responsibility Office, collections and portability process requirements. Skills/Abilities: Effective time management skills and the ability to meet deadlines and manage multiple priorities. Proven organizational skills with an emphasis on being detailed-oriented. Political awareness, sufficient to identify and respond to situations using tact and diplomacy to understand the various parties and stakeholders involved in decision making processes, and to anticipate their likely reaction to statements, proposals, recommendations and situations. Possess strong research, analytical, problem solving and quantitative skills, necessary to gather and analyze data. A demonstrated commitment to high-quality work, and the ability to proactively identify issues, evaluate options, and implement practical solutions. Interpersonal skills to liaise internal and external stakeholders in a sensitive and effective manner. Sound judgment and critical thinking skills. Experience in applying change management principles and methodologies with an in-depth understanding of change management and the ability to lead, manage and support change. Strong customer service skills. Working knowledge of Corporate Process Management and Improvement Methodology. Short and long term planning skills and ability to execute plans as it relates to revenue collection, risk management and budgetary management. The ability to present to various audiences both internal and external to Peel Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Perks @ Peel and why you will love working for us: Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date Automatic enrolment into OMERS pension plan Accrue Vacation on a monthly basis starting at 3 weeks per annum 3 Paid personal days and floating holidays Flexible hours supporting your wellness and wellbeing Annual performance review and merit increases based on performance Supportive leadership and a culture of respect and inclusion Access to tuition reimbursement and learning and development resources Be bold. Think big. Join us. Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time. It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. Interview: Our recruitment process will include video conference technology Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there. If this opportunity matches your qualifications and experience, please apply on-line. About Us Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses. We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life. Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region. Additional Information Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

The Supervisor of Recoveries manages a team of Financial Recovery Coordinators to ensure the diligent pursuit and accurate reporting of revenues owed to Human Services. This role involves overseeing collection practices, managing performance, resolving escalated client issues, and ensuring departmental activities align with legislative requirements and strategic plans.

Candidates must possess post-secondary education in Human Services, Finance, or Public Administration, along with at least five years of related experience. A minimum of two years of formal leadership experience in a unionized environment and a working knowledge of relevant social services legislation are required.

• Health insurance • Dental insurance • Vision insurance • Psychological health support • OMERS pension plan • Paid vacation • Paid personal days • Floating holidays • Tuition reimbursement • Learning and development resources

• LeadershipSouhaitée
• Analyse de donnéesSouhaitée
• Service à la clientèleSouhaitée
• CommunicationSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Financial recovery
• Staff supervision
• Performance management
• Data analysis
• Budget management
• Policy compliance
• Conflict resolution
• Statistical analysis
• Change management
• Customer service
• Risk management
• Project planning
• Communication
• Analytical skills
• Problem solving
• Statistical Analysis
• Continuous Development
• Tactfulness
• Fraud Investigation
• Workplace Inclusivity
• Garbage Collection (Computer Science)
• Organizational Skills
• Ability To Meet Deadlines
• Diplomacy
• Service Standards
• Planning
• Research
• Adjudication
• Artificial Intelligence
• Deposit Accounts
• Bankruptcies
• Management
• Strategic Planning
• Social Work
• Change Management
• Child And Family Services
• Decision Making
• Customer Service
• Critical Thinking
• Performance Management
• Finance
• External Auditing
• Financial Systems
• Public Administration
• Human Services
• Innovation
• Interpersonal Communications
• Problem Solving
• Legislation

• Management & Leadership
• Finance & Accounting
• Social Services
• Government & Public Sector
• Administrative
• Recovery Supervisor
• Financial Services Manager
• Finance Managers
• Financial Managers

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

19 août 2026

Langue de l’offre

anglais

Heures de travail

35 heures par semaine

Présence au bureau

2 jours par semaine