Chef(fe) d’équipe - Support TI

Résumé du poste

The IT Support Team Lead is responsible for the daily management of end-user support services, balancing senior technical support with team leadership and operational coordination. This role involves mentoring staff, managing service levels, and acting as the primary point of escalation for complex technical issues.

Détails du poste

The IT Support Team Lead is responsible for the daily management of end-user support services, balancing senior technical support with team leadership and operational coordination. This role involves mentoring staff, managing service levels, and acting as the primary point of escalation for complex technical issues. Candidates must possess a college or university degree in Information Technology or a related field. A minimum of 5 years of IT support experience and at least 2 years of informal leadership or supervisory experience are required.

Ce que vous ferez

The IT Support Team Lead is responsible for the daily management of end-user support services, balancing senior technical support with team leadership and operational coordination. This role involves mentoring staff, managing service levels, and acting as the primary point of escalation for complex technical issues.

Exigences

Candidates must possess a college or university degree in Information Technology or a related field. A minimum of 5 years of IT support experience and at least 2 years of informal leadership or supervisory experience are required.

Avantages

• Group insurance
• Health spending account
• Savings plans
• Employer contribution
• Virtual healthcare network
• Employee and family assistance program
• Mental health consultations
• Annual health and wellness program
• Hybrid work environment
• Performance bonus
• Tuition reimbursement
• Professional membership reimbursement
• Academic incentives
• Talent referral bonus
• Client referral bonus
• Childcare and tutoring services
• Annual rewards and recognition program

Compétences indiquées

• Network Troubleshooting · Souhaitée
• Active Directory · Souhaitée
• Microsoft 365 · Souhaitée
• Team Leadership · Souhaitée
• Process Improvement · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• IT Support
• Team Leadership
• Technical Support
• Microsoft 365
• Windows 11
• Active Directory
• Entra ID
• Intune
• Network Troubleshooting
• ITSM
• Ticket Management
• Audiovisual Technologies
• Mobile Device Management
• Mentoring
• Process Improvement
• Vendor Management

Domaines d’emploi

• Technology
• Management & Leadership
• Customer Service & Support
• Consulting

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