Senior On-Site Service Specialist

Senior On-Site Service Specialist Key Responsibilities: * Efficiently manage the ticketing system by creating, tracking, and following up on service requests to ensure timely resolution. Maintain accurate records, generate regular reports, and escalate issues as needed to meet service-level expectations. * Support initiatives associated with on-site events by coordinating logistics, preparing spaces, and assisting with execution to ensure events run smoothly and align with workplace standards. * Conduct daily walkthroughs of the studio to ensure a high standard of presentation at all times. This includes monitoring tidiness, checking supply levels, identifying maintenance or cleanliness issues, and coordinating corrective actions promptly. * Provide on-site support to the Workplace Specialist, Events Manager, and Ricoh Site Manager for programs, services, meetings, and events. Take ownership of signage and graphics, including setup, placement, updates, and removal as required. * Support concierge services and the company store by assisting with day-to-day operations, responding to employee inquiries, and ensuring a positive customer experience. * Manage restocking and ordering of stationery and supplies for copy and common areas. Monitor inventory levels, place orders in a timely manner, and ensure supplies are well-organized and readily available. * Support events programming, including room setup, furniture arrangement, audiovisual coordination, and post-event tear-down to restore spaces efficiently. * Collaborate with the Workplace Experience team by supporting various operational needs, completing delegated tasks, and assisting with special projects to enhance the overall workplace experience. * Assist other Ricoh service areas as needed, providing cross-functional support based on direction from the Ricoh Manager and Assistant Manager to ensure seamless service delivery across the site. Skills and attributes * Exemplary customer service skills. * Good knowledge of MS Excel and Google sheets. * Mobile and flexible to accommodate requests. * High level of pride for workplace appearance. * Proactively sees and acts upon opportunities for workplace improvements. * Strong communication skills ~ verbal and written. * Strong organizational skills and collaborative work style required. * Dependable and accountable. * Self-motivated and able to work independently. * Able to prioritize and deal effectively with numerous deadlines and constantly changing priorities. * Team player * Able to lift 50 lbs. Job description includes but is not limited to the tasks and responsibilities outlined in this document. It is subject to change at any time. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: * Select the medical, dental, life, and disability insurance coverage that fits your needs. * Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. * Augment your education with team member tuition assistance programs. * Enjoy paid vacation time and paid holidays annually. * Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

The specialist manages the ticketing system, coordinates on-site event logistics, and ensures the studio environment meets high presentation standards. They also provide operational support to the Workplace Experience team, including inventory management and cross-functional assistance.

Candidates must possess strong customer service, communication, and organizational skills, along with proficiency in MS Excel and Google Sheets. The role requires the physical ability to lift 50 lbs and the flexibility to manage changing priorities in a fast-paced environment.

• Medical insurance • Dental insurance • Life insurance • Disability insurance • Retirement plan • Company matching contributions • Tuition assistance programs • Paid vacation time • Paid holidays • Health and wellness programs

• Service à la clientèleSouhaitée
• Gestion des stocksSouhaitée
• Résolution de problèmesSouhaitée
• Gestion du tempsSouhaitée
• Travail d’équipeSouhaitée
• Souci du détailSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Ticketing system management
• Logistics coordination
• Inventory management
• MS Excel
• Google Sheets
• Communication skills
• Organizational skills
• Event support
• Audiovisual coordination
• Problem solving
• Time management
• Teamwork
• Attention to detail
• Adaptability
• Business Success
• Inventory Monitoring
• Organizational Skills
• Lifting Ability
• Self-Motivation
• Microsoft Excel
• Cleanliness
• Customer Service
• Communication
• Issue Tracking
• Innovation
• Operations
• Service Level
• Coordinating
• Prioritization

• Customer Service & Support
• Administrative
• Management & Leadership
• On-Site Services Specialist
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine