Senior On-Site Service Specialist

Senior On-Site Service Specialist Responsibilities: * Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail * Delivery of mail and printing projects throughout the customers site * Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery * Download jobs from email or print queue, sizing, reproducing, sorting and finishing * Establishing and maintaining quality controls to ensure work accuracy * Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines * Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space * Running reports * Keeping logs of downtime, repairs and meter charges of all copiers/printers on site Qualifications: * High School Diploma or equivalent work experience * Minimum 2 years of experience working in a mail room or copy centre Skills: * Excellent interpersonal skills with the ability to quickly develop business relationships * Strong self-motivation to drive results * Excellent communication skills both verbal and writtenProficient in Microsoft Office applications. * Ability to lift and carry up to 45 lbs. as required. * Experience using Adobe Acrobat Pro and Kofax software. * Experience in Production color and black and white printer for high-volume commercial printing. * Experience operating large office multifunction printer(MFDs) (print, copy, scan, fax). Other: * Present a professional image at all times to customers and vendors Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: * Select the medical, dental, life, and disability insurance coverage that fits your needs. * Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. * Augment your education with team member tuition assistance programs. * Enjoy paid vacation time and paid holidays annually. * Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

The specialist is responsible for managing mail distribution, printing projects, and document scanning while maintaining office equipment. They also perform quality control, respond to equipment issues, and maintain logs of machine performance and maintenance.

Candidates must have a high school diploma or equivalent and at least two years of experience in a mail room or copy center. Proficiency in Microsoft Office, Adobe Acrobat Pro, and Kofax software is required, along with the ability to lift up to 45 lbs.

• Medical insurance • Dental insurance • Life insurance • Disability insurance • Retirement plan • Tuition assistance • Paid vacation • Paid holidays

• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Mail distribution
• Printing project coordination
• Document scanning
• Quality control
• Equipment troubleshooting
• Toner replacement
• Reporting
• Interpersonal skills
• Communication skills
• Microsoft Office
• Adobe Acrobat Pro
• Kofax software
• Commercial printing
• Multifunction printer operation
• Office Supply Management
• Business Success
• Lifting Ability
• Self-Motivation
• Adobe Acrobat
• Communication
• Data Conversion
• Document Imaging
• Innovation
• Interpersonal Communications
• Mailroom
• Sorting
• Kofax

• Administrative
• Customer Service & Support
• Logistics
• On-Site Services Specialist
• Document Control / Management Specialist
• Filing and Copying Clerks
• Document Management Specialists
• Computer Occupations, All Other

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine