Senior On-Site Service Specialist

Résumé du poste

The specialist is responsible for managing mail distribution, printing projects, and maintaining office equipment functionality. They also collaborate with teams to prepare reports and ensure workplace safety standards are upheld.

Détails du poste

Senior On-Site Service Specialist Responsibilities: * Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail * Delivery of mail and printing projects throughout the customers site * Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery * Download jobs from email or print queue, sizing, reproducing, sorting and finishing * Establishing and maintaining quality controls to ensure work accuracy * Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines * Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space * Running reports * Collaborate with risk management teams to prepare contingency plans for bank run scenarios. * Keeping logs of downtime, repairs and meter charges of all copiers/printers on site * Prepare, format, and review correspondence, reports, spreadsheets, and internal documents to support management decision-making * Uphold workplace safety standards and operational procedures Qualifications: * High School Diploma or equivalent work experience * Minimum 2 years of experience working in a mail room or copy centre Skills: * Excellent interpersonal skills with the ability to quickly develop business relationships * Strong self-motivation to drive results * Excellent communication skills both verbal and written * Effective use of Microsoft Office * Ability to lift 30+lbs. as necessary Other: * Present a professional image at all times to customers and vendors * This role is subject to change as per organizational requirements. The employee may be asked to perform additional duties as necessary Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: * Select the medical, dental, life, and disability insurance coverage that fits your needs. * Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. * Augment your education with team member tuition assistance programs. * Enjoy paid vacation time and paid holidays annually. * Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Ce que vous ferez

The specialist is responsible for managing mail distribution, printing projects, and maintaining office equipment functionality. They also collaborate with teams to prepare reports and ensure workplace safety standards are upheld.

Exigences

Candidates must have a High School Diploma or equivalent and at least 2 years of experience in a mail room or copy center. Strong communication skills and proficiency in Microsoft Office are required for this role.

Avantages

• Medical insurance • Dental insurance • Life insurance • Disability insurance • Retirement plan • Company matching contributions • Tuition assistance programs • Paid vacation • Paid holidays

Compétences indiquées

• Microsoft Office · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Mail distribution
• Document scanning
• Printing project coordination
• Quality control
• Equipment maintenance
• Toner replacement
• Reporting
• Risk management
• Correspondence preparation
• Interpersonal skills
• Communication skills
• Microsoft Office
• Lifting 30+ lbs
• Office Supply Management
• Business Success
• Lifting Ability
• Self-Motivation
• Management
• Spreadsheets
• Decision Making
• Communication
• Contingency Planning
• Data Conversion
• Document Imaging
• Innovation
• Interpersonal Communications
• Risk Management
• Mailroom
• Sorting
• Coordinating
• Workplace Safety

Domaines d’emploi

• Administrative
• Customer Service & Support
• Logistics
• On-Site Services Specialist
• Document Control / Management Specialist
• Filing and Copying Clerks
• Document Management Specialists
• Computer Occupations, All Other