Senior Receptionist & Switchboard

Receptionist & Switchboard, Managed Services Manage current workflow and external/internal customer requirements at reception/switchboard: * Provide reception coverage in the lobby of the facility between 8:00 am and 4:30 pm Monday-Friday. * Maintain a clean and organized reception and front lobby area. * Ensure all visitors sign in when they arrive at the office and have each visitor sign out once they leave. * Upon visitor sign in, notify the appropriate Customer employee to inform them that a visitor is in the lobby waiting. * Answer all incoming phone calls and attempt to connect them with the intended recipient. If unable, Ricoh staff will get all pertinent information and tell the caller that they will forward the information to the Customer employee. * Escort guests to meeting rooms. Take coats/luggage and store. Offer coffee/water. * Oversee Halifax mailbox / Folders including – recorded voice messages and electronic fax. * Ensure our FSR employees are fully Cross trained. * Submit service request to landlord for building issues. * Log, track, and report all vital statistics in the Monthly Management Report. * Monitor visitor access and maintain temporary security access cards and parking vouchers administration. * Organize catering for Executive meetings upon request. * Reserve meeting rooms. * Look up unidentified mail in (client database). * Works closely with department Admins. * Document front desk processes and maintain \ update on sharepoint site. * Participate in Health & Safety Fire warden. * Additional duties as assigned (administrative duties, invoice processing, etc.). Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: * Select the medical, dental, life, and disability insurance coverage that fits your needs. * Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. * Augment your education with team member tuition assistance programs. * Enjoy paid vacation time and paid holidays annually. * Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

The Senior Receptionist manages the front lobby, handles incoming calls, and coordinates visitor access and meeting room bookings. They also perform administrative tasks such as invoice processing, maintaining front desk documentation, and reporting vital statistics.

The role requires a high school graduate who is capable of managing reception workflows and cross-training staff. Candidates must be able to maintain a professional front lobby environment and assist with various administrative duties as assigned.

• Medical insurance • Dental insurance • Life insurance • Disability insurance • Retirement plan • Company matching contributions • Tuition assistance • Paid vacation • Paid holidays

• Service à la clientèleSouhaitée
• Sens de l’organisationSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Reception
• Switchboard operation
• Customer service
• Administrative support
• Data entry
• Visitor management
• Meeting room scheduling
• Catering coordination
• Invoice processing
• Communication
• Organization
• Health and safety compliance
• Business Success
• Management Reporting
• Workflow Management
• Administrative Functions
• Innovation
• Invoicing
• Managed Services
• Telephone Skills
• Microsoft SharePoint
• Switchboard Operator
• Vital Statistics

• Administrative
• Customer Service & Support
• Security & Safety
• Receptionist/Switchboard Operator
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine