Spécialiste principal(e) des services sur site/ Senior On-Site Service Specialist

Spécialiste principal(e) des services sur site Responsabilités : * Trier et distribuer le courrier et les fournitures de bureau, y compris le courrier interne, les envois par messagerie et le courrier express * Effectuer la livraison du courrier et des projets d’impression à l’intérieur du site du client * Coordonner et préparer les projets d’impression, y compris la conversion de fichiers électroniques, la numérisation de documents et l’amélioration des documents, de la réception à la livraison * Télécharger les travaux à partir des courriels ou des files d’impression, effectuer la mise à l’échelle, la reproduction, le tri et la finition * Établir et maintenir des contrôles de qualité afin d’assurer l’exactitude du travail * Répondre aux appels téléphoniques de premier niveau des utilisateurs finaux des équipements afin de déterminer les problèmes, éliminer les bourrages papier, effectuer des copies test et évaluer l’état des machines * Effectuer des visites planifiées à toutes les machines pour le nettoyage des vitres, le remplacement du toner, le réapprovisionnement en papier et le maintien de la propreté générale de l’espace de travail * Produire et analyser des rapports * Tenir à jour les registres des temps d’arrêt, des réparations et des relevés de compteurs de tous les photocopieurs et imprimantes sur le site Qualifications : * Diplôme d’études secondaires ou expérience professionnelle équivalente * Minimum de 2 ans d’expérience dans une salle de courrier ou un centre de reprographie Compétences : * Excellentes aptitudes interpersonnelles et capacité à établir rapidement des relations d’affaires * Forte motivation personnelle axée sur l’atteinte de résultats * Excellentes compétences en communication, tant à l’oral qu’à l’écrit * Maîtrise efficace de la suite Microsoft Office * Capacité de soulever des charges de 30 lb et plus, au besoin Autres exigences : * Maintenir en tout temps une image professionnelle auprès des clients et des fournisseurs Senior On-Site Service Specialist Responsibilities: * Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail * Delivery of mail and printing projects throughout the customers site * Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery * Download jobs from email or print queue, sizing, reproducing, sorting and finishing * Establishing and maintaining quality controls to ensure work accuracy * Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines * Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space * Running reports * Keeping logs of downtime, repairs and meter charges of all copiers/printers on site Qualifications: * High School Diploma or equivalent work experience * Minimum 2 years of experience working in a mail room or copy centre Skills: * Excellent interpersonal skills with the ability to quickly develop business relationships * Strong self-motivation to drive results * Excellent communication skills both verbal and written * Effective use of Microsoft Office * Ability to lift 30+lbs. as necessary Other: * Present a professional image at all times to customers and vendors Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: * Select the medical, dental, life, and disability insurance coverage that fits your needs. * Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. * Augment your education with team member tuition assistance programs. * Enjoy paid vacation time and paid holidays annually. * Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

The specialist is responsible for managing mail distribution, office supplies, and printing projects within the client site. They also perform equipment maintenance, quality control, and generate reports on machine performance.

Candidates must have a high school diploma or equivalent and at least two years of experience in a mail room or copy center. Proficiency in Microsoft Office and the physical ability to lift 30+ lbs are also required.

• Medical insurance • Dental insurance • Life insurance • Disability insurance • Retirement plan • Company matching contributions • Tuition assistance • Paid vacation • Paid holidays

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Mail room operations
• Copy center operations
• Document scanning
• Electronic file conversion
• Printing project coordination
• Quality control
• Equipment maintenance
• Microsoft Office
• Interpersonal skills
• Communication skills
• Reporting
• Time management
• Customer service
• Office Supply Management
• Business Success
• Lifting Ability
• Self-Motivation
• Communication
• Data Conversion
• Document Imaging
• Innovation
• Interpersonal Communications
• Mailroom
• Sorting

• Administrative
• Customer Service & Support
• Logistics
• On-Site Services Specialist
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine