Field Support Specialist (12 Months Contract)

As an S&C Electric Canada team member, you’ll work on tasks and projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has a history of more than 70 years of innovation in Canada. We continue this legacy as a trusted, forward-thinking leader in the power industry. As a team member, you will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join Our Team as a Field Support Specialist (Contract)! Work arrangement: Onsite Contract Duration: 12 Months Work Location: 2909 Plymouth Dr, Oakville, ON L6H 6G7 Compensation At S&C, we are dedicated to providing competitive and equitable compensation for all our team members and are committed to transparency in our pay practices. The estimated annual base salary range for this position is $54630 - $72387.4. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. The Field Support Specialist will support the processes and systems related to servicing our customers and supporting our sales and service staff. The incumbent will provide both administrative and analytical support and will develop our analytical and reporting capabilities to provide insights into key trends and performance indicators. Key Responsibilities * Process customer and internal orders in Oracle, validating order details, pricing, and customer requirements. * Create, maintain, and update customer quotations and opportunities in Salesforce. * Manage customer account data, ensuring records remain accurate and current. * Coordinate inventory replenishment and maintain appropriate stock levels to support operational requirements. * Manage inventory optimization initiatives by developing and maintaining min/max stocking parameters that align with business demand, service expectations, and financial targets. * Support shipping, receiving, inventory control, cycle counts, and physical inventory audits. * Monitor order fulfillment activities and collaborate with cross-functional teams to ensure on-time delivery. * Resolve complex customer, order, inventory, and service-related issues in a timely and professional manner. * Lead and support continuous improvement initiatives to enhance operational efficiency, service quality, and process effectiveness. * Proactively identify, initiate, and lead process and system enhancements that improve efficiency, accuracy, compliance, and customer experience. What we are looking for: * Minimum of a high school diploma * 3+ years of experience in a similar position. * Excellent organizational, prioritization, problem-solving and multi-tasking skills. * Must be adaptable to changing business needs. * A team player with high level of dedication. * Proactive and resourceful. * Excellent verbal and written communication skills. * Must have a high attention to detail Physical Effort: Normal or frequent minor physical effort required for the day-to-day activity in the workplace. May involve standing, sitting, walking, climbing stairs and lifting/moving/using objects or equipment up to 20lbs. Work Environment: Acceptable working environment with minor or almost no disagreeable or challenging working conditions as part of everyday expected levels (all jobs will occasionally experience undesirable or disagreeable events). Vacancy Disclosure: This posting is to fill an existing vacancy within S&C Electric Canada. Artificial Intelligence Disclosure: Please note that S&C Electric Canada may use artificial intelligence (AI) tools to assist in the screening, assessment, or selection of applicants for this position. Why Work for S&C Electric Canada Ltd With over 70 years of innovation in Canada and a century globally, S&C Electric is a trusted leader in power reliability. We foster a collaborative, safety-focused environment where achievements are celebrated and growth is encouraged. What We Offer * Competitive compensation and performance-based bonus * Three weeks of paid vacation, plus paid holiday shutdown * Employer-paid health and wellness benefits * Summer hours program * Access to Spark LMS for continuous learning and development * A safe and fun working environment where we celebrate our milestones. These are just some of the other reasons why S&C is a great place to work. At S&C, we believe in empowering our people and providing meaningful career opportunities. Ready to make an impact? Apply now and join a team where your contributions matter. Apply and join our team today! S&C Electric Canada Ltd. is an equal-opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. About Us In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world. With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership. S&C’s deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.

The Field Support Specialist will manage customer and internal orders, maintain account data, and coordinate inventory replenishment. They will also provide analytical support to track key performance indicators and lead process improvement initiatives.

Candidates must have a minimum of a high school diploma and at least 3 years of relevant experience. Strong organizational, communication, and problem-solving skills are required, along with proficiency in managing order fulfillment and inventory systems.

• Paid vacation • Paid holiday shutdown • Health and wellness benefits • Summer hours program • Continuous learning and development

• Gestion des stocksSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Oracle
• Salesforce
• Analytical support
• Reporting
• Inventory management
• Order processing
• Data accuracy
• Problem-solving
• Communication skills
• Attention to detail
• Organizational skills
• Prioritization
• Multi-tasking
• Continuous improvement
• Customer service
• Shipping And Receiving
• Resourcefulness
• Continuous Development
• Operational Efficiency
• Workplace Inclusivity
• Professionalism
• Resilience
• Talent Development
• Auditing
• Customer Service
• Communication
• Continuous Improvement Process
• Learning Management Systems
• Creativity
• Cycle Counting
• Sales
• Order Fulfillment Management
• Leadership
• Innovation
• Inventory Control
• Problem Solving
• Multitasking
• Physical Inventory
• Quotations
• Requirements Management
• Reliability
• Detail Oriented

• Customer Service & Support
• Administrative
• Logistics
• Energy
• Manufacturing
• Field Support Specialist
• Data Specialist
• Database Designers and Administrators
• Data Warehousing Specialists
• Database Architects

Formation minimale

Études secondaires

Expérience minimale

3+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine