Sandeepa Gunaratne

Program Coordinator with 5+ years of experience coordinating programs, administrative operations, and stakeholder engagement within the United Nations system. Experienced in managing multiple program activities, budgets, KPIs, data management, reporting, procurement, and service provider coordination. Skilled in using data and tracking tools to support decision-making, improve processes, and maintain compliance with organizational requirements. Canadian Permanent Resident with unrestricted authorization to work in Canada.

• adaptability
• Souci du détail
• Communication bilingue
• Analyse d’affaires
• Canva
• Manipulation d’argent
• ChatGPT
• Claude
• Communication
• Communication Skills
• Service à la clientèle
• Analyse de données
• Saisie de données
• Visualisation de données
• Documentation
• Anglais
• Français
• Google Cloud
• Google Workspace
• Leadership
• Logistique
• Microsoft 365
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Teams
• Microsoft Word
• OneDrive
• Sens de l’organisation
• Systèmes de point de vente
• Power BI
• Résolution de problèmes
• Procurement
• Project Coordination
• Gestion de projet
• prompt engineering
• Reporting
• Vente
• SharePoint
• Travail d’équipe
• Gestion du temps
• Zoom

1. National Consultant (Program Coordinator)

   United Nations Industrial Development Organization (UNIDO)

   août 2022 to juin 2026

   Colombo, Sri Lanka

   • Executed multiple cross-functional programme workstreams from planning through delivery, ensuring alignment with work plans, budgets, deadlines, and Results-Based Management (RBM) principles. • Managed a multi-channel beneficiary outreach campaign during the initial project phase, using online platforms and print advertising to increase engagement and drive registrations. • Performed surveys, checked responses, and presented insights to aid evidence-based decisions and Monitoring, Evaluation and Learning (MEL) activities. • Disseminated programme materials, such as brochures and reports, and regulatory updates to beneficiaries, supporting engagement and knowledge sharing. • Monitored programme performance against KPIs, identified trends, and provided data-driven recommendations to improve results, resource utilization, and programme effectiveness. • Prepared and edited professional reports, presentations, and booklets in line with funder compliance requirements, UNIDO templates, and organizational quality standards. • Oversaw budgets, tracked spending, monitored costs, and reported financial performance to management, supporting effective resource allocation. • Recorded meeting minutes capturing key discussions, decisions, and action items, supporting stakeholder communication, accountability, and follow-up. • Streamlined logistics with external agencies and facilitators, coordinated events, and conducted post-event evaluations to support continuous improvement.

2. Junior Consultant

   United Nations Industrial Development Organization (UNIDO)

   janv. 2020 to août 2022

   Colombo, Sri Lanka

   • Coordinated administrative support across multiple programme activities, managing priorities and deadlines in a fast-paced environment. • Analyzed programme data and executed verification checks to support diagnostic reporting, performance monitoring, and MEL activities. • Developed user-friendly project tracking and Knowledge Management tools to strengthen team planning, activity monitoring, and internal reporting. • Engaged stakeholders by coordinating events, preparing reports, and managing communications with partner organizations. • Drafted targeted documents for diverse groups, ensuring confidentiality, accuracy, and sensitivity. • Built strong relationships with partners, local agencies, and programme beneficiaries to support collaboration and engagement. • Developed service provider selection frameworks, ensuring transparent and consistent evaluations and funder compliance.

3. Intern / Analyst

   PricewaterhouseCoopers

   avr. 2018 to janv. 2020

   Colombo, Sri Lanka

   • Conducted financial statement analysis and evaluated financial models to support client advisory and performance improvement engagements. • Screened and assessed prospective training participants by contacting candidates, evaluating their suitability against programme requirements, and maintaining accurate records of outreach and screening outcomes. • Maintained detailed Excel tracking sheets to record candidate contacts, screening results, follow-ups, and participation status, ensuring accurate and up-to-date programme records. • Prepared reports and presentation materials for internal and external clients, translating analysis into clear and decision-ready outputs. • Analyzed people, systems, procedures, and management structures to identify performance gaps and support improvement initiatives. • Performed industry reviews and competitor analysis to assess market trends and support client advisory engagements. • Assisted market research, financial analysis, and business development by organizing and analyzing data. • Ensured compliance with information security and confidentiality standards when handling client and participant information.

4. Customer Service Assistant

   BP Retail

   janv. 2011 to janv. 2014

   London, United Kingdom

   • Provided professional customer service, handling customer inquiries, transactions, and day-to-day requests in a fast-paced retail environment. • Processed high-volume payments accurately and followed company procedures to maintain service and operational standards. • Assisted customers with product inquiries, offered suitable recommendations, and promoted store loyalty programmes to build positive customer relationships. • Managed inventory counts, stock replenishment, and merchandising while maintaining accurate stock levels and product availability. • Collaborated with team members to resolve customer needs, maintain a positive customer experience, and support a safe and well-organized store environment.

1. Kingston University

   Master of Science (M.Sc.), International Business Management

   United Kingdom

   2014 to 2015

   Kingston University, United Kingdom

2. University of Sunderland

   BA (Hons), Business Management

   United Kingdom

   2013 to 2014

   University of Sunderland, United Kingdom

3. Association of Business Executives

   Diploma, Business Management

   United Kingdom

   2011 to 2013

   (Graduate Integrated) Association of Business Executives, United Kingdom

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