Sandeep Deva

Quality Engineering (QE) Manager / Senior Test Lead with 12+ years of experience leading end-to-end Quality Engineering, Test Management, and QA Delivery across Retail, eCommerce, Healthcare, Banking, and Insurance domains. Proven experience managing enterprise-wide QA delivery across multiple business applications, Agile teams, and technology initiatives while ensuring high-quality software releases. Extensive expertise in defining QE strategy, quality governance, testing standards, delivery processes, and release readiness for large-scale enterprise programs. Strong background in test planning, estimation, resource management, execution, defect management, risk management, and executive-level status reporting. Experienced in establishing quality metrics, dashboards, KPIs, and QA governance frameworks to improve delivery visibility, testing efficiency, and quality outcomes. Skilled in leading cross-functional collaboration with Product Owners, Engineering, Business, Delivery, UAT, Automation, and Infrastructure teams. Hands-on experience managing Functional, System Integration, Regression, Automation, Performance, Backend, ETL, Batch, and User Acceptance Testing (UAT). Proven ability to lead, mentor, and develop high-performing QA teams while driving continuous improvement initiatives and Quality Engineering maturity. Extensive experience supporting Retail and eCommerce platforms, including omnichannel applications, enterprise integrations, backend systems, production support, and digital transformation initiatives. Strong technical expertise with Jira, HP ALM, Selenium, UFT, Postman, SQL, UNIX/Linux, API Testing, ETL Validation, and Agile/Scrum. ISTQB Certified professional with excellent stakeholder management, leadership, communication, and problem-solving skills.

• Agile
• C#
• Java
• Jira
• Linux

1. Senior QA Test Lead

   NTT Data (Loblaw)

   avr. 2025 to Aujourd’hui

   NS

   Project: Retail Project Environment: Jira, HP ALM, Unix. Project Summary: Led Quality Engineering for enterprise retail and eCommerce applications, managing end-to-end QA delivery across multiple business initiatives in an Agile environment. Worked closely with Product, Engineering, Business, and Delivery teams to ensure high-quality releases for customer-facing and back-office applications. • Owned end-to-end Quality Engineering delivery across multiple retail business initiatives and technology projects. • Defined and executed QA strategy, test governance, testing standards, and delivery processes aligned with business objectives. • Managed test planning, estimation, execution, defect management, release readiness, and production validation across multiple Agile releases. • Established and monitored quality metrics, dashboards, and executive status reports to provide visibility into test progress, quality trends, release health, and delivery risks. • Led stakeholder communication, status reviews, risk assessments, and issue resolution with Product Owners, Engineering Managers, Business Analysts, and Delivery Leadership. • Coordinated cross-functional teams across QA, Development, Business, UAT, and Infrastructure to ensure successful end-to-end solution delivery. • Ensured comprehensive test coverage across Functional, System Integration, Regression, Automation, Backend, Batch, and User Acceptance Testing (UAT). • Managed and mentored a team of QA engineers by conducting test plan reviews, providing technical guidance, monitoring performance, and promoting QA best practices. • Collaborated with Automation and Performance Testing teams to improve test efficiency, increase automation coverage, and enhance overall Quality Engineering maturity. • Drove continuous process improvement initiatives by standardizing QA processes, improving test coverage, and reducing production defects. • Performed backend validation using SQL queries and UNIX shell commands to verify batch processing, data integrity, and application functionality. • Validated ETL processes and performed data reconciliation to ensure consistency between backend databases and application outputs. • Supported enterprise retail and digital transformation initiatives involving customer-facing applications, enterprise integrations, and omnichannel retail processes. • Worked within Agile/Scrum delivery teams, participating in sprint planning, backlog refinement, defect triage, daily stand-ups, and release planning activities. • Ensured successful on-time delivery of high-quality software releases while maintaining organizational Quality Engineering standards.

2. Senior QA Test Lead

   NTT Data (Point32health)

   avr. 2022 to janv. 2025

   NS

   Project: Health care Project Environment: Jira, HP ALM, Postman, Unix. Project Summary: Point32health is nationally recognized for its commitment to providing innovative, high-quality health care coverage. The plan offers members and employers an array of health management programs, which support evidence-based approaches to health and wellness. • Deploying and managing the Test resources for Client’s corporate strategic projects. • Coordinating, designing, implementing testing for complex admin systems. • Prepare resource forecast for next 90 days and review it with managers monthly. • Defining the Test scope of the project, create high level test strategy, conduct walkthrough sessions with Business/UAT teams to ensure complete coverage, managing the test execution and status reporting. • Coordinate with Automation and Performance testing Teams. Review the execution reports. • Coordinate with Development, Technical and UAT teams throughout the Project schedule. • Tracking of QA team performance and providing feedback for mid-year and year end appraisal cycles. • Understanding business requirements and ensuring end to end testing including vendor coordination. • Experience in leveraging professional network to identify client pursuits and thereby building the business. Aligning with Engagement Managers to define and establish the best practices, process and standards for the Project on key deliverables. • Responsible for Test estimation, Resource planning, establishing the Test environment, strategizing and architecting the QA engagement at project level.

3. Test Lead (SIT & UAT)

   IBM (Northern Trust)

   août 2018 to févr. 2022

   Project: Banking Project Environment: Ignite (CTD), Jira, HP ALM, Selenium, Perfecto, Postman. Project Summary: Northern trust is the major bank in UK developing the application for both web and mobile using this online application investor can trade on different available funds in the market for UK and Ireland region as well as the fund manager can assist the investors regarding the investments and exceptions for the trades that are being placed. • Analyzed the Business Requirements, Functional Requirements, Technical Specifications, Navigational Specifications, and Technical Architecture documents. • Corrected Reusable Test Plan, Test Script, Status Report Templates. • Provided Status Reports and Defect Reports in a Graphical Representation. • Responsible for the test planning and test execution. Developed test cases using CTD (focus) tool. • Executed the automation test cases using IGNITE. • Performed the mobile testing using Perfecto. • Integrated with developers and discussed technical problems, reported bugs and supported development team. Used JIRA for bug tracking and bug reporting. Performed cross browser and cross platform testing on different browsers and operating systems. • Working with Business analysts regarding any missing piece of information in the Business requirements/Specification documentation. • Created UAT Test Plan. • Provided subset of Functional Test Cases to UAT team.

4. Quality Assurance Analyst

   SSQ Insurance

   mars 2016 to juill. 2018

   QC

   Project: Guidewire Replacement Program & Data Conversion Project Summary: SSQ insurance legacy system is being migrated from old legacy mainframes application to a new Guidewire PolicyCenter and ClaimCenter web applications. Using new Guidewire Online application the following can be performed Automating Policy Administration, Claims Processing and Billing Activities. • Worked as Quality Assurance Analyst in testing the migration and conversion process of Guidewire project. • Gathered Conversion project strategy and understood the conversion process and conversion time lines. • Understood the functional and business requirements of the project by organizing review sessions with BA. • Worked closely with Test Coordinator and Project manager. • Involved in the creation of Master test plan by outlining test assumptions, risks, timelines, roles and responsibilities, build management, entry/exit criteria and deliverables. • Worked closely with the ETL and Development to understand the conversion process. • Created specific test scenarios by identifying the test policy data in conversion cycle. • Performed Comparative Testing by validating the data from oracle database to the legacy database. • Identified and reported data mapping, data integrity, data corruption issues to the ETL Dev teams. • Reported the conversion defect issues in Quality Center with proper priorities and severities. • Retested the conversion cycle after defect fixes. • Executed the test cases from Quality Center and tracked results. • Successfully automated UFT test scripts. • Validated all the policies in the MLIA system and compared to Legacy system (Auto). • Regression testing was performed using QTP upon receiving new builds and updated the Scripts. • Created detailed Test Scenarios & Test cases according to the requirements for the online application. • Documented test scenarios and test cases for online and stored them in HP ALM (Quality Center). • Executed Functional test cases from Quality Center to validate the Online functionality.

5. Quality Assurance Analyst (SIT & UAT)

   Mitel Communications - HCL Systems

   févr. 2014 to févr. 2016

   ON

   Project: Online Personal and Commercial Banking Enhancements Project Summary: As part of this project Desjardins bank in integrating both Personal, Commercial banking with Investment banking so that customer can transfer funds from Personal or Commercial accounts to Investment accounts with Single Sign On (SSO). After the integration customers will be receiving account statements that includes transactions related to Personal, Commercial and Investment banking. • Understood requirements, creating the Test strategy, developing Test Plans, Test Cases and executing the same. • Performed Black box, Regression, Functionality, Performance, Integration and Adhoc Testing. • Performed cross browser and cross platform testing on different browsers and operating systems. • Defined Test Cases and developed automation scripts using Quick Test Professional. • Ensuring the monitoring product delivery schedules using MS Project. • Monitored and maintained regular/ timely updates on progress using Rational Clear Case. • Designed a UFT automation framework for use at the client site. • Prepared manpower estimates for QA activities and prepared status reports reflecting current and projected workloads in MS Project. • Integrated with developers and discussed technical problems, reported bugs and supported development team. • Used JIRA for bug tracking and used Jira Zephyr plugin for writing the test cases.

1. Netaji Institute Of Technology, University

   Bachelor of Technology

   2009

• ISTQB Certified Foundation Tester

  ISQI