Account Manager

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Account Manager in Winnipeg, MB to the Scandi Family! You will be taking care of a mixed client portfolio of 32 sites. Travel will include Dauphin, Neepawa, Thompson, Morden, Kenora, Brandon, Winkler, Regent, Steinbach, St. James, Selkirk, Pembina, Winnipeg St. Vital Centre, Winnipeg South, Mc Phillips, Portage la Prairie. Business hours are Monday to Friday 6am - 2:30pm with flexibility needed as business needs fluctuate. When not on the road visiting sites you are welcome to work from the comfort of your own home. What’s in it for you: Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family. Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development. Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada and growth into the US. Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family. What your day to day looks like: Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio. Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action What you'll need to succeed: 2-3 years in a previous Supervisor or Manager position Valid driver's license in good standing Most important to us is strong customer service skills since this will be a client facing role Excellent proficiency of the English language in both written and verbal communication Ambitious, enthusiastic and enjoys working in a fast paced environment Ability to lead a team while fostering a strong team connection and collaboration Reliable and trustworthy with the ability to handle some high pressure stressful situations Willingness to learn the cleaning industry Additional Job Details: Must be available 24/7 in case of emergency or client needs iPad, Cell Phone and Computer provided Company vehicle and fuel card provided Our interview process: 20 minute preliminary phone interview with our Recruiter 20-40 minute to an hour assessment (depending on optional practice questions or breaks). 2 rounds of 30 minute interview with the Hiring Manager and direct Supervisor for the role 1st interview: Virtual via MS Teams 2nd interview: On-Site At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.

The Account Manager will oversee daily operations, conduct site visits to ensure compliance, and manage personnel including cleaners and subcontractors. They are responsible for fostering strong client relationships and handling all service-related issues promptly.

Candidates must have 2-3 years of experience in a supervisory or management role and possess a valid driver's license. Strong customer service skills and excellent English communication abilities are essential for this client-facing position.

• Tuition reimbursement program • Company vehicle • Fuel card • iPad • Cell phone • Computer

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account management
• Customer service
• Personnel management
• Scheduling
• Performance management
• Conflict resolution
• Team leadership
• Communication
• Safety compliance
• Problem solving
• People Management
• Willingness To Learn
• Valid Driver's License
• Microsoft Teams
• Account Management
• Customer Service
• Commercial Cleaning
• Performance Management
• English Language
• Operations
• Phone Interviews
• Subcontracting
• Verbal Communication Skills
• Trustworthiness
• Enthusiasm

• Management & Leadership
• Customer Service & Support
• Retail
• Administrative
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine