Program Operations Specialist

To stay up to date with opportunities, apply directly with us at: Careers (once on the link, apply to the Program Operations Specialist role). Score Promotions is a premier distributor of promotional products across North America, dedicated to providing customized branding solutions that elevate our clients’ visibility. Acting as a true extension of their marketing teams, we bring creativity, innovation, and deep product knowledge to every campaign- ensuring impactful brand awareness. We’re proud to be Great Place to Work Certified and honoured to be ranked among the top 100 PPAI Distributors in North America. Join our amazing team! Promotional Products Industry knowledge is a definite asset for a successful candidate in this role. This role is responsible for coordinating the day-to-day operations of client programs, including projects, orders, supplier communication, inventory and fulfillment, client deliverables, and cross-functional workflows. The ideal candidate is detail-oriented, follows through consistently, anticipates potential issues, and takes ownership of moving work forward from start to finish. Program & Project Coordination: Manage project schedules, milestones, recurring tasks, deadlines, and follow-ups to ensure programs and projects remain on track. Order Management: Coordinate customer orders throughout the order lifecycle, including proofing, production, shipping, delivery, and invoicing. Purchase Order Oversight: Prepare, review, and manage purchase orders, ensuring accuracy and completeness while addressing discrepancies as they arise. Supplier & Vendor Coordination: Communicate with suppliers and vendors regarding production status, timelines, shipping details, and delivery expectations. Proactively address delays and other order-related issues. Inventory & Fulfillment: Coordinate with internal Logistics and Production teams and third-party fulfillment partners regarding inventory, receiving, fulfillment, shipping, backorders, and delivery issues. Client Program Administration: Maintain schedules for recurring client meetings and program deliverables, track action items, and ensure commitments are completed on time. Cross-Department Collaboration: Work closely with Strategic Programs, Sales, Logistics, Production, Accounting, and other internal teams to ensure smooth execution of program and project requirements. Rental Program Management: Coordinate rental requests, availability, timelines, shipping, and returns while maintaining accurate documentation. Issue Resolution: Identify risks, delays, discrepancies, and operational challenges early and work proactively to resolve them. Escalate issues when appropriate. Process & SOP Management: Maintain and update operational SOPs, workflows, and documentation as programs and responsibilities evolve. Process Improvement: Identify opportunities to improve workflows, tools, and efficiencies and contribute to continuous improvement initiatives. Systems & Documentation: Maintain accurate and organized project, order, supplier, and program records. Utilize CommonSku, Microsoft Office, and other company systems effectively. Other Duties as Assigned: Take on additional responsibilities as needed to support the team and company objectives. Requirements 3–5 years of experience in project coordination, operations, or a similar role Strong organizational and communication skills Ability to manage multiple projects, orders, deadlines, and priorities effectively Experience working with purchase orders, vendors, suppliers, and cross-functional teams Proficiency in Microsoft Office and experience with project or order management systems such as CommonSku Strong attention to detail, problem-solving skills, and follow-through Ability to work independently, take initiative, and adapt to changing priorities Experience with branded merchandise, promotional products, print, apparel, inventory management, fulfillment, shipping, e-commerce, client onboarding, or 3PL operations is preferred Experience working across U.S. and Canadian operations is an asset If you're a people person who thrives on building connections and creating solutions, this role could be a perfect fit for you! At Score Promotions, we value diversity and are committed to creating an inclusive workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The role coordinates day-to-day operations for client programs, including order lifecycles, supplier communication, and inventory fulfillment. It also involves managing project schedules, maintaining operational SOPs, and collaborating across internal departments to ensure smooth execution.

Candidates need 3–5 years of experience in project coordination or operations and proficiency in Microsoft Office and order management systems like CommonSku. Experience with branded merchandise, promotional products, or 3PL operations is preferred.

• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée
• Microsoft OfficeSouhaitée
• Gestion de projetSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project Coordination
• Order Management
• Purchase Order Oversight
• Supplier Coordination
• Inventory Management
• Fulfillment
• Client Program Administration
• Cross-functional Collaboration
• Issue Resolution
• SOP Management
• Process Improvement
• CommonSku
• Microsoft Office
• Problem Solving
• Communication Skills
• Organization

• Logistics
• Management & Leadership
• Manufacturing
• Administrative
• Marketing

Expérience minimale

2+ ans

Postuler avant le

17 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte