Scott carpenter

To obtain a position in manufacturing with your company. Results-driven Store Manager with 12 years of experience leading high-volume automotive service operations at Economy Lube. Proven track record in team leadership, customer service excellence, sales growth, and operational efficiency. Adept at managing staff, optimizing workflows, and delivering exceptional customer experiences while maintaining strict safety and quality standards.

• Automotive Service Knowledge
• Conflict Resolution
• Customer Service Excellence
• Financial Reporting & Budgeting
• Health & Safety Compliance
• Gestion des stocks
• Operational Efficiency
• Sales Growth & Upselling
• Team Leadership & Staff Development

1. Store Manager

   Economy Lube

   janv. 2014 to Aujourd’hui

   Cambridge, Ontario

   • Managed day-to-day operations of a fast-paced automotive service center, consistently meeting or exceeding sales targets. • Supervised, trained, and mentored a team of [X] technicians and service advisors, improving team productivity and morale. • Increased revenue by [X%] through upselling services, promotions, and customer retention strategies. • Ensured compliance with safety regulations, company policies, and environmental standards. • Handled customer inquiries and resolved complaints professionally, maintaining a high customer satisfaction rating. • Managed inventory, ordering, and vendor relationships to ensure optimal stock levels and cost control. • Implemented process improvements that reduced service times and increased efficiency. • Conducted employee performance evaluations and coordinated ongoing training programs.

2. Machine Operator

   Westrock

   janv. 2012 to janv. 2013

   • Operated and monitored production machinery to ensure efficient and accurate output • Performed routine equipment checks • Troubleshooting to minimize downtime • Maintained a clean and safe work environment • Inspected finished products to ensure quality and consistency • Works collaboratively with team members to meet production targets and deadlines

3. Courtesy Clerk

   Metro

   janv. 2009 to janv. 2012

   • Provided friendly and efficient customer service • Operated cash, credit transactions • Assisted customers with packing • Stocked shelves • Maintained cleanliness and organization • Handled customer inquiries

1. St. Benedict’s

   High school diploma

   Cambridge

• WHMIS Certification