Service Manager

Company Description Service Rentals & Sales has been serving customers across Northern Ontario for over 30 years, providing a comprehensive range of tools, equipment, and construction supplies. As Algoma’s Mahindra Tractor Dealer, the company offers both sales and rentals, supported by a well-maintained rental fleet and a full small engine repair and warranty center. Service Rentals & Sales also supplies safety gear and training, helping customers complete projects efficiently and safely. The organization prides itself on being a one-stop shop for home and work projects, focusing on affordable, practical solutions for a wide variety of customer needs. Position Summary The Service Manager is responsible for overseeing daily service operations, ensuring exceptional customer satisfaction, managing service staff, and maintaining efficient workflows. This role focuses on delivering high-quality service, meeting performance targets, and driving continuous improvement while supporting business growth and profitability. Key Responsibilities Manage and supervise the daily operations of the service department. Lead, coach, train, and evaluate service team members. Ensure excellent customer service by resolving customer concerns promptly and professionally. Monitor service quality, productivity, and key performance indicators (KPIs). Schedule and assign work to maximize efficiency and meet customer expectations. Develop and implement service procedures and best practices. Maintain accurate service records, reports, and documentation. Manage department budgets, expenses, and inventory where applicable. Ensure compliance with company policies, safety regulations, and industry standards. Collaborate with sales, operations, and other departments to improve customer experience. Identify opportunities to improve processes, increase efficiency, and enhance profitability. Monitor customer feedback and implement corrective actions when necessary. Qualifications Parts Knowledge. 3–5 years of experience in a service management or supervisory role is an asset. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proven problem-solving and conflict-resolution skills. Strong organizational and time-management skills. Proficiency in Microsoft Office and service management software. Ability to analyze performance metrics and prepare reports. Key Skills Leadership and coaching Customer service excellence Team management Communication Problem-solving Decision-making Planning and organization Budget and cost control Performance management Process improvement Working Conditions Full-time position. Primarily office-based with regular interaction in service or operational environments. Performance Measures Customer satisfaction scores Service response and completion times Team productivity Employee engagement and retention Budget adherence Revenue and profitability targets Compliance with safety and quality standards Work Location: In person Email Resumes to - [email protected]

The Service Manager oversees daily service operations, manages staff, and ensures high-quality customer satisfaction. The role focuses on optimizing workflows, monitoring KPIs, and driving business profitability through continuous process improvement.

Candidates should have 3–5 years of experience in service management or a supervisory role, along with strong leadership and communication skills. Proficiency in Microsoft Office and service management software is required.

• Résolution de problèmesSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership and coaching
• Customer service excellence
• Team management
• Communication
• Problem-solving
• Decision-making
• Planning and organization
• Budget and cost control
• Performance management
• Process improvement

• Management & Leadership
• Construction
• Customer Service & Support
• Trades

Expérience minimale

2+ ans

Postuler avant le

10 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte