Desk Services Team Lead

Union/Affiliation: C.U.P.E. Local 3338 Pay range: $28.82 hourly plus 14% in lieu of benefits SFU Department Descr: Residence and Housing Position Grade: 7 # of openings: 1 Biweekly Hours: 70 Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. SFU's Residence and Housing department is an integral part of SFU's academic and educational programs and services. The unit supports the academic mission of SFU and Student Services by creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services. Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable and welcoming. Ensuring financial stability, service viability, and effective management and administration of the operations. Providing updated technology and data driven services that meet the needs of Residence and Housing students and users in a responsive, timely, courteous, efficient and effective manner. About The Role Monitors day-to-day operations of the front desk and services to students, guests, and the campus community. Provides comprehensive customer service; participates in the preparation and evaluation of training materials; trains new staff and monitors progress. Responds to diverse and complex in-person telephone, email, chat inquiries from prospective residents, guests, and others. Supports the supervisor in ensuring client reports are run to ensure smooth daily office functioning and daily reconciliation of accounts. Qualifications High school graduation and one year of post-secondary education, including formal training in bookkeeping/accounting procedures, spreadsheet, word processing and database applications, and office practices. 3 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable. Excellent interpersonal and customer service skills, Teamwork. Excellent analytical reasoning, good judgment, problem solving, and organizational skills. Ability to prioritize work, multitask and work in a fast paced dynamic environment. Ability to train, coach and mentor and prioritize work of the team. Excellent communication (oral and written) skills. Ability to use student housing software applications (e.g. StarRez) and Microsoft 365. What We Offer At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338): An additional 14% pay in lieu of benefits After 4 consecutive months in the position, pay in lieu of benefits is increased to 20% Hybrid-work program for eligible positions Additional Information The assignment end date is May 30, 2027. Days/hours of work are Tuesday to Thursday, 12:00pm to 7:30pm and Friday to Saturday, 9:00am to 4:30pm with the option of changing in future due to department needs. Please include your cover letter and resume in one attachment. SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university. We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [email protected].

Monitors day-to-day front desk operations and provides comprehensive customer service to students and guests. Supports the supervisor with client reports, account reconciliation, and the training and mentoring of new staff.

Requires high school graduation and one year of post-secondary education in bookkeeping or office practices, along with 3 years of experience. Must be proficient in Microsoft 365 and student housing software like StarRez.

• Pay in lieu of benefits

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Tenue de livresSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Bookkeeping
• Accounting Procedures
• Spreadsheet Applications
• Word Processing
• Database Applications
• Office Practices
• Analytical Reasoning
• Problem Solving
• Organizational Skills
• Multitasking
• Training
• Coaching
• Mentoring
• StarRez
• Microsoft 365

• Management & Leadership
• Customer Service & Support
• Education
• Administrative
• Hospitality

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

20 sept. 2026

Langue de l’offre

anglais

Heures de travail

35 heures par semaine

Niveau d’expérience

Mid-Senior level