NAVTEJ SINGH

IT Support professional with 10+ years of customer-facing and technical support experience across Windows, Linux, hardware, networking, and end-user environments. Skilled in Level 1/2 troubleshooting, Active Directory, Microsoft 365, ticketing systems, workstation deployment, incident management, and technical documentation. Backed by a Conestoga postgraduate certificate, ISTQB CTFL, Google IT Support certification, and a documented Windows Server and Active Directory home lab on GitHub.

• Active Directory
• adaptability
• Souci du détail
• Service à la clientèle
• DHCP
• DNS
• Google Workspace
• Incident Management
• Linux
• Microsoft Office
• Microsoft Outlook
• Preventive Maintenance
• Résolution de problèmes
• Root Cause Analysis
• TCP/IP
• Team Collaboration
• Technical Documentation
• Gestion du temps
• Windows 10/11

1. IT Support & Test Engineer

   Paladin Security Group

   sept. 2022 to mars 2024

   Toronto, ON

   • Delivered Level 1 and Level 2 technical support for Windows and Linux environments, maintaining approximately 99.9% system availability. • Managed the complete incident lifecycle, including troubleshooting, root cause analysis, escalation, and resolution for desktop, laptop, OS, application, and network connectivity issues. • Installed, configured, upgraded, and maintained desktop computers, laptops, monitors, printers, and peripheral devices. • Supported workstation deployment projects, helping reduce deployment timelines by 15%, and performed preventive maintenance to improve system reliability. • Collaborated with cross-functional teams to reduce recurring technical incidents by 20%, maintaining accurate technical documentation throughout.

2. Technical Support Specialist

   Freedom Communication

   févr. 2021 to juill. 2022

   Winnipeg, MB

   • Provided technical support to residential and business customers, resolving an average of 35+ requests daily while consistently meeting service-level expectations. • Assisted customers with internet connectivity, modem configuration, Wi-Fi troubleshooting, and device setup, documenting issues within the ticket management system. • Escalated complex technical issues to higher-level support teams when necessary. • Educated customers on hardware and software functionality, maintaining approximately 95% customer satisfaction. • Worked collaboratively with technical teams to improve support processes and reduce recurring issues.

3. IT Support Technician

   Duffy's Taxi

   juill. 2018 to mars 2020

   Winnipeg, MB

   • Installed, configured, upgraded, and maintained desktop computers, laptops, printers, and peripheral devices. • Diagnosed and repaired hardware failures, operating system issues, and network connectivity problems, reducing equipment downtime by 25%. • Performed workstation deployments, software installations, and system upgrades, maintaining IT asset inventory and documentation. • Delivered first-line technical support and preventive maintenance, assisting employees with day-to-day technical issues while minimizing disruption to operations.

4. Computer Operator

   Duffy's Taxi

   févr. 2012 to juin 2018

   Winnipeg, MB

   • Monitored daily computer operations and performed scheduled system backups to ensure uninterrupted business services. • Responded to first-level technical issues involving desktops, printers, peripheral devices, and operational software. • Assisted with hardware installation, system maintenance, and software support. • Maintained operational logs, backup records, and technical documentation, coordinating with IT personnel on infrastructure issues.

1. Panjab University

   Master of Computer Applications (MCA), Computer Applications

   Chandigarh, India

2. Conestoga College

   Postgraduate Certificate, Software Quality Assurance and Test Engineering

   Milton, ON, Canada

   2024 to 2025

• ISTQB Certified Tester – Foundation Level (CTFL) 4.0

• Google IT Support Professional Certificate

• CompTIA A+ (In Progress)