Email Support Specialist

Sparkbit360 is hiring a Email Support Specialist for its remote Canada workflow. This position combines Account Review, Follow-Up, and Problem Solving to keep status evidence, source accuracy, and exception tracking visible from intake through handoff. Evidence focus: Queue Management, Email-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role. Core Responsibilities Maintain assigned email support specialist work in Canada using Account Review, Email-Focused, Support-Focused, Specialized-Execution, and Renata Travel DMC Workflow so status evidence remains traceable. Evidence focus: Queue Management, Email-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role. Review incoming information with Follow-Up, Customer Support, and Customer Service so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Queue Management, Email-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role. Track open actions through Problem Solving, Issue Resolution, and Escalation Management while keeping source accuracy, ownership, and deadlines visible. Evidence focus: Queue Management, Email-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role. Document decisions and handoffs with Email-Focused, Support-Focused, Specialized-Execution, Renata Travel DMC Workflow, and Case Documentation so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Queue Management, Email-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role. Use Customer Support, Customer Service, and Account Review to support quality; escalate exceptions whenever exception tracking cannot be confirmed from the available record. Evidence focus: Queue Management, Email-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role. Success Standard Strong performance in this Canada-based Email Support Specialist role means Escalation Management, Issue Resolution, and Problem Solving reinforce status evidence, source accuracy, and exception tracking; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Queue Management, Email-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role. Role Fit Practical ability with Account Review, Follow-Up, and Renata Travel DMC Workflow in a remote Canada workflow. Evidence focus: Queue Management, Email-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role. Clear written communication using Email-Focused, Support-Focused, Specialized-Execution and Customer Support when documenting ownership, status, and next actions. Evidence focus: Queue Management, Email-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role. Comfort applying Customer Service, Escalation Management, and Case Documentation while maintaining accurate records for Sparkbit360. Evidence focus: Queue Management, Email-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role. Sound judgment around Problem Solving, Issue Resolution, and Account Review, including when a Canada workflow item requires escalation. Evidence focus: Queue Management, Email-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Email Support Specialist at Sparkbit360, remote execution is complete when case documentation, renata travel dmc workflow, and email-focused, support-focused, specialized-execution leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Queue Management, Email-Focused, Support-Focused, Specialized-Execution Documentation, Case Management, and Account Review for this Canada role.

The specialist manages email queues and account reviews to ensure status evidence and source accuracy are maintained. They are responsible for tracking open actions, resolving issues, and documenting handoffs within the Renata Travel DMC workflow.

Candidates must have practical ability with account reviews and the Renata Travel DMC workflow in a remote Canadian setting. Strong written communication skills and sound judgment for problem-solving and escalation are required.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Review
• Queue Management
• Case Management
• Email Support
• Customer Service
• Problem Solving
• Issue Resolution
• Escalation Management
• Case Documentation
• Written Communication
• Follow-Up
• Specialized-Execution Documentation

• Customer Service & Support
• Administrative
• Marketing

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate